Desktop Support Technician at Softtek Integration Systems

Softtek Integration Systems, Inc. is seeking an experienced Desktop Support Technician at Franklin, TN. This is a Full-time position. Desktop Support Technician: As an Onsite Desktop Technician, you will be responsible for providing direct, hands-on IT support to end-users. Your duties include diagnosing and resolving hardware and software issues, installing and configuring desktop systems [Win 11], and supporting peripherals such as printers, mobile devices, scanners and production machines. You will handle troubleshooting tasks, system upgrades, and maintenance to ensure minimal disruption to business operations. The ideal candidate will have strong problem-solving skills, excellent customer service, and a solid understanding of desktop environments (Windows & macOS). You will collaborate closely with other IT teams and third Party Team and provide clear documentation of issues and solutions. Flexibility, attention to detail, and the ability to prioritize tasks effectively are key attributes for success in this role. Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals. Replace or repair defective hardware components such as RAM, hard drives, motherboards, and monitors. Install, update, and troubleshoot operating systems (Windows&macOS) and business software applications. Assist users with login issues, password resets, and account configurations. Provide training or guidance on using hardware and software tools effectively. Ensure a positive and efficient support experience for end-users. Respond to and resolve tickets in a timely manner based on service-level agreements (SLAs). Document issues, resolutions, and support activities clearly in the ticketing system. Manage and assist users with email configurations, mailbox management, and resolving M365-related issues. Investigate and resolve issues related to Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Escalate unresolved issues to higher-level support or remote teams when necessary. Initiate and assist with all executive-level (EVP2 & above) videoconferencing (VC) meetings (Cisco; Zoom; Teams; Polycom; Webex; etc.) Work with executive staff to coordinate meeting support and needs Facilitate all local and global governance meetings with local and remote participants Provide support for Corporate Communications events as requested (Live events; Town halls; etc.) Provide day-to-day mobile device operational support staff including executives.