Desktop Support Technician at University of Miami

Current Employees:If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician monitors systems and advises senior staff of network application status.Department Specific Functions Manage and prioritize assigned support incidents and requests using the IT service management ticketing system. Perform installation configuration and maintenance of Windows Linux and Mac OS operating systems and applications Provide hardware and software support for specialized engineering applications including CAD and simulation software (e.g. SolidWorks ANSYS MATLAB) running on Windows and Linux platforms. Manage the deployment connectivity and troubleshooting of various Internet of Things (IoT) devices and embedded systems used for capstone projects and research. Ensure the security and reliability of all research and instructional endpoints by performing timely security patching managing system hardening and verifying compliance with university and federal research data standards. Assist faculty and students with the use and maintenance of specialized fabrication equipment such as laser cutters CNC machines and 3D printers connected to the departmental network. Manage and verifying accuracy of IT asset management through regular data reconciliation ensuring all endpoints and high-value equipment are properly recorded registered and integrated with deployment and security systems.Minimum Qualifications Education:High school diploma or equivalentCertification and Licensing:CompTIA A Security and/or Network preferredExperience:Minimum 1 year of relevant work experience. Any relevant education certifications and/or work experience may be considered.Knowledge Skills and Attitudes: Provide outstanding customer service by maintaining a professional patient and empathetic demeanor when interacting with faculty staff and students regarding technical issues. Possess excellent interpersonal and verbal/written communication skills to translate complex technical information into easily understandable terms for non-technical users and to collaborate effectively with central IT teams.The University of Miami is recognized as one of the nations premier research institutions and academic health systems and is among the largest employers in South Florida.With more than 20000 faculty and staff the University is committed to excellence and guided by a mission to positively impact the lives of students patients and communities locally and globally.We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values the University community works together to build an environment defined by purpose collaboration and service.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffRequired Experience:IC Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1