Desktop support with MAC experience at Noblesoft Technologies

Title : Desktop support with MAC experience Location : NYC NY(onsite) JD: Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and JAMF all is also a plus. Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments. Advanced Experience in Windows Operating Systems Roles and Responsibilities: Imaging of Windows/Mac Devices to latest version Provide 2nd Level Support Unboxing and packing of equipment To/ From Remote locations Must be able to follow schedules and perform administrative type tasks IMAC Perform Hardware and Software Installations Smart Hands Activities Provide remote support for users traveling or at home. Endpoint Encryption Troubleshooting McAfee Ability to work in Active Directory Provide asset information within ticketing system to ensure an accurate asset database Perform refresh of end user devices in alignment with refresh schedules Assist with inventory activities as required weekly and monthly Ensure local Inventory is up to date and correct Maintain an incident/IMAC resolution/closure rate of 5 tickets per day Ability to work within Service Now Strong ability to interact with Customers Proper Documentation of End User Issues within Service Now Backup and Restoration of End User Data Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1