Desktop Technician at InsideHigherEd

Job Title :Desktop TechnicianPosition Type:StudentDivision:Finance & AdministrationDepartment:Information TechnologyJob Description:The desktop tech position is an excellent opportunity to gain tier 1, 2 and 3 desktop support experience;Work with customers to resolve software and hardware related issues through phone, email, and/or remote or in-person assistance.Work with supervisors and vendors to find short-term and long-term resolutions for issues such as:Removing virusesInstalling hardware and softwareImaging computersInstall and troubleshoot classroom technology such as projectors, cameras, speakers, and document cameras.Other duties as assigned.Standard operating hours for this position are 8:00 AM – 5:00 PM Monday through Friday. Technicians are required to fit their schedule within standard operating hours, but may occasionally be asked to work events beyond these standard hours.Required Qualifications:Must be a currently enrolled student, registered for classes, and in good academic standing.Must maintain a 2.0 GPA or higher.Basic understanding of computer hardware and basic troubleshooting ability;Ability to work individually and also with team members;Must effectively communicate one on one with end users;Ability to efficiently manage your time in a fast-paced work environmentPreferred Qualifications:Experience with the following is preferred but not required:Windows OSMac OSAudio/Video equipmentAccess controlsMicrosoft Office SuiteComputer programmingMobile devicesActive Directory ServicesPhysical Demands:Transport computers and other equipment across campusClimb ladders to work on elevated or mounted equipmentSalary:Starting at $13 an hourEEO Statement:All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at [email protected] of Vacancies:1Open Date:06/13/2025Special Instructions to Applicant:Applicants can expect a call back within 3-5 business days of submitting their application. Please direct any questions regarding your application to [email protected].