Dialer Analyst at Stellantis Financial Services

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.Salary and Benefits:At Stellantis Financial Services you can make a difference in a crucial role in our high performing culture. We offer career development opportunities competitive pay and great benefits including:Salary: $26.00 - $32.70 / hourSupplemental pay: Referral bonusDress: Enjoy our comfortable causal work environmentGrowth Opportunities Benefits:Health insurance (medical dental prescription drug vision) and savings/spending accountsVirtual office visitsEmployee Assistance and Wellness ProgramsCompany provided life and disability insuranceSupplemental insurance (life critical illness auto pet identify theft and legal services)Employee Assistance and Wellness ProgramsTuition reimbursementPaid Time Off (holidays vacation flex and sick days)Vehicle discounts for loans or lease401 K Position Summary: Our Dialer Analyst is responsible for managing the Dialer system and Workforce Management to ensure that all call centers operate effectively and efficiently. This is achieved through proper monitoring of the campaigns and allocation of resources. A great understanding of reporting tools and call center metrics are critical in this role. Essential Job Duties and ResponsibilitiesProvide real-time dialer support to ensure strategy execution and workforce objectives including system testing and compliance with outbound dialing regulations.Enhance campaign and agent productivity through effective interaction with department leaders and development of dialer strategies.Generate daily and weekly reports featuring KPI metrics call volume trends and staffing summaries to guide decision-making.Utilize expertise in Genesys Cloud CX and other dialer systems for efficient call management and system optimization.Analyze historical call data to forecast volumes accurately adapting to growth seasonal changes and special events for optimal staffing.Develop schedules that meet business goals and employee needs ensuring service levels and revenue targets are achieved.Provide comprehensive WFM reporting and strategic recommendations to executive management for continuous improvement in service and staffing levels. Qualifications and Competencies: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ExperienceMinimum 1 year experience of Dialer Management and WFMEducation High school diploma and/or GED Overtime required Maybe RequiredMust have reliable transportation and live within a commutable distance to one of the following cities: Atlanta GA; Dallas TX; Houston TX; Phoenix AZ Qualifications Preferred:Experience Previous Dialer and reporting experience is preferred.Genesys system experience preferred. Physical DemandsSitting for long periods of time standing walking close vision for computer work speaking hearing lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request. Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.Required Experience:IC Key Skills ArcGIS,Intelligence Community Experience,GIS,Python,Computer Networking,Data Collection,Intelligence Experience,R,Relational Databases,Analysis Skills,Data Management,Application Development Employment Type : Hourly Experience: years Vacancy: 1 Hourly Salary Salary: 26 - 32