Digital Branch Manager-Bowling Green at Service One Credit Union

Join our team as a Digital Branch Manager and lead the digital member experience for our credit union! In this role youll oversee our Digital Branch and Member Contact Center-driving service excellence operational performance and team success across online banking mobile banking digital onboarding online lending card services and more.Key ResponsibilitiesLead coach and develop Digital Branch & Contact Center staff.Monitor call queues and member communication channels to ensure timely exceptional service.Resolve escalated member issues with sound judgment and professionalism.Drive digital sales performance and support cross-selling initiatives.Oversee online account opening consumer loan origination/processing and digital transactions.Ensure compliance with all policies procedures and regulations.Support technology rollouts and foster a strong service/sales culture.QualificationsBachelors degree or equivalent experience.3 years banking/financial services experience.3 years of member/customer service experience.1 year consumer lending experience.1 year supervisory experience.Call Center experience preferred.Must obtain financial counseling certification within 12 months.What Were Looking ForA strong positive leader who thrives in a digital environment excels at problem solving communicates clearly and is passionate about delivering exceptional member experiences.Required Experience:Manager Key Skills User Interface,Competitive Analysis,New Technologies,Business developments,Communication,Content Management System,Market Research,Internet,Youtube,Digital Assets,Digital strategy,Social Channels,Digital Forensics,A/B Testing,Analytics Employment Type : Full-Time Experience: years Vacancy: 1