Digital Concierge Underwriter at Chubb

DescriptionChubb Small Commercial Insurance (SCI) leverages superior underwriting expertise and world-renowned claims account services and financial strength to offer solutions for small candidate must be highly motivated to succeed have strong communication skills both verbal and written and have a strong desire to learn with a willingness to embrace change. This position is responsible for supporting the underwriting process for our online platforms for multiple lines of business which include but are not limited to: BOP Commercial Auto Workers Compensation Cyber Digitech and Umbrella.Major Duties & Responsibilities:Serves as first level of contact for agent inquiries contract questions pricing questions system training needs and post bind service requests within designated authority. Researches and gathers appropriate information and responds to those inquiries within established Service Level Agreements (SLAs). Communicates directly with agents both verbally (phone) and/or in writing (email) as required.When outside of designated authority or expertise forwards to respective business team with supporting research and documentation.When within designated authority; evaluates accepts rejects or modifies risks within established underwriting guidelines authority and compliance regulations. Complies with corporate standards procedures business strategies and rating plans.Assumes ownership of agent inquiries through to resolution including those inquiries that are handled in areas outside of Digital Concierge to ensure agent receives a response and is satisfied.Ability to sell and negotiate to achieve profitability for the Company.Assists with all transaction types including but not limited to: new business renewals endorsements referrals BORs rewrites and cancellations as assigned.Utilizes Small Commercial Inventory Management systems MS Dynamics and UW Services mailboxes along with additional technologies to manage daily workload to meet Service Level Agreements with underwriters and agents.Builds and maintains a resultoriented relationship with the agents and underwriters to drive overall results including profitability growth and retention.Performs other duties as required to best serve customer team and management needs.QualificationsKnowledge and understanding of Commercial Property and Casualty insurance principles and practices.Strong Interpersonal skillsability to establish trust and effective working relationships with othersboth external and internal customers in a multi-cultural environment.Strong Communication Skills including the ability to provide phone support to our agents. Must be able to listen effectively confidently and diplomatically express decisions and outcomes provide agent training when needed and present effective written communication to varied audiences.Self-motivated; must be able to work independently and within a team/group environment and make logical decisions.Demonstrates initiative as evidenced by ability to organize and prioritize work.Exceptional understanding of principles and processes for providing excellent customer service. This includes meeting established time and quality standards ensuring customer satisfactionProven analytical skills including the ability to identify and report problems or errors while working with significant amounts of detailed information.Outstanding attention to detail and organizational skills.Ability to use companys commercial rating and policy issuance systems and software programs (MS Word Excel Outlook and Dynamics) needed to conduct daily business.Strong Knowledge of Duck Creek Marketplace and Small Commercial Inventory Management systems a plus.Education and ExperienceHigh School DiplomaCollege Credits or Insurance Certifications preferred Key Skills Loan Processing,Computer Skills,Fraud,Math,Banking,Pricing,Analysis Skills,Fair Housing Regulations,Underwriting,Financial Analysis,negotiation,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1