Digital Customer Success Specialist at Technogym USA United States

Our Company Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!Your Role We are looking for an energetic Format Sales Specialist who will be responsible for implementing Technogym formats and guiding the process after delivery to ensure the operators this role you will work closely with the Product/Education manager and the sales team to secure customer satisfaction and user engagement.Your Impact Achieve sales and profitability targets for the format offering maximizing all components: equipment software programs layout education consulting etc.Monitor sales performance on a weekly basis providing forecasting and pipeline management to HQIn line with the HQ strategy define the local education and format transformation program for field sales and other interested partiesSupport the sales force with pre-sales activities aimed at maximizing the conversion rate of the opportunities involving formatsMap key opportunities and develop best practice sites to use as showroom sites for formats to leverage on with customers and prospectsWork as a team with other departments involved - act as leader in localizing format sales and activation processes clarifying who does what and removing process frictions where necessaryTake action to maximize active users and secure format software application renewalSupport format launches promotions and commercial activities to generate leads (i.e. Trade shows Direct Mktg and e-Mktg)Monitor competitors pricing product features etc. providing proactive market feedback to HQ Product ManagersInteract with marketing & sales managers to define actions and initiatives to maximize format adoption in each vertical marketLead the team by maximizing performance people development and engagement according to company cultureAbout You Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are a strong communicator and team player and quick and eager to learn new skills. You are self-motivated and work well on your own.What you should bring:3-5 years experience in the Fitness/Wellbeing industryFluency in EnglishGood time management and organizational skillsMarketing and market analysis skillsExperience in Project ManagementA creative flair with strong attention to detailKnowledge of ICT and digital technology trendsFlexibility and an entrepreneurial approachTraining & Programs SkillsTechnogym is an Equal Opportunities Employer We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come trueRequired Experience:IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full Time Experience: years Vacancy: 1