Digital Director, Customer Enablement at Aritzia

THE TEAMThe mission of the Customer Department to deeply understand our customers create programs and enablers to activate customer value and advocate for the customer across our channelsTHE OPPORTUNITYAritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client-focused experiences that balance digital efficiency with human connection. As the Director Customer Enablement you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless customer-centric experiences and support with enterprise programs like loyalty and deepening customer insights. With the skills you gain in this role the opportunities are endless from a rewarding career in Customer to continued growth and development with Aritzia.THE ROLEAs the Director Customer Enablement you will lead the team to:Support to shape and advance the shared enterprise approach to customer data and engagement ensuring alignment across business units and technology teams to deliver a unified customer-centric strategyDefine and enforce the business standards over the Customer Data Platform (CDP) for customer data ingestion identity resolution data quality and segmentation governance ensuring compliance and integrity across systems and processesDrive organizational adoption of customer programs and tools through training change management and cross-functional stakeholder engagementDefine and track KPIs for customer engagement conversion and loyalty programsCollaborate with Technology and Data leadership to shape the long-term roadmap for customer technology ensuring scalability and alignment with evolving business needsWork with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives while enabling progressive career development and an incredible employee experienceTHE QUALIFICATIONSThe Director Customer Enablement has:Proven and best-in-class skills applicable certifications education and/or experience in:Bachelors degree in Business Marketing Data Analytics or related field (MBA preferred)Proven experience in governing and strategically leveraging Customer Data Platform (CDP) systems to drive profile unification segmentation and activation in close partnership with technology teamsStrong understanding of omnichannel retail and customer lifecycle managementStrong focus on speed to market process efficiency and enabling business teams to operate with agility and autonomyProven experience working with senior leaders across Marketing Digital Technology and Data & AnalyticsA commitment to learn apply champion and enrich Aritzias Values and Business and People Leadership principlesThe skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomesThe ability to set clear objectives and design a strategy that inspires the teamA dedication to quality and investing in results and new business opportunities that add valueA deep understanding and commitment for the industry in which we operateTHE COMPENSATIONThe typical hiring range for this position is $150000 - $250000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge skills and experience. Additionally this position may be eligible for bonus and equity.We are always looking for top talent. If your qualifications differ from those listed above the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.Aritzias Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits aspirational workspaces and elevated employee perks and experiences we provide it all.THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.A-OK Commissary & Cafe Everyday Luxury dining exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated subsidized Everyday Luxury dining.The SET Our in-office fitness studio and gym with state-of-the-art equipment custom-created classes and optional personal training. Open 7 days a week it works out well.Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.Aspirational Workplace Our offices are specially designed to be spaces of creativity productivity and inspiration. Theyre also dog friendly. Woof.Amenities Additional amenities include a private parents room shower facilities with elevated complementary conveniences bike rooms and more.The Extras We also offer a multitude of other perks like dry-cleaning hotel and restaurant discounts self-care promos and on-site medical care.ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.Required Experience:Director Key Skills Business,Clerical,Abinitio,Arabic Speaking,General Management,Crystal Report Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 150000 - 250000