Digitization Operations Lead at Google

Digitization Operations Lead

Advanced experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of operational experience in physical production operations.
• 5 years of experience in people management.

About the job:

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $164000 - $240000 (USD) + 20% bonus target + equity + benefits.

Responsibilities:

• Hire, lead and manage the North American Digitization Operations team.
• Provide coaching and career development for individuals on the team.
• Set the goals and direction for the team by outlining goals and objectives for multiple operations staffed via third-party temps/vendors.
• Drive results by tracking key operational metrics, identifying process improvement opportunities and delivering on strategic initiatives.
• Work with cross-functional partners to develop and scale operations.
• Collaborate with leadership in key project governance tasks, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.