Director, Client Services Senior Living at BrightSpring Health Services

Our CompanyPharMericaOverviewRemoteUnder the general direction of the VP of Operations Programming the Director delivers on the companys value proposition to its clients. They lead a team of Sr Account Managers Account Managers and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue growth and retention goals.Required Experience:Solid background in supervising and supporting team members.Industry experience in service-oriented environments with healthcare senior living or pharmacy strongly preferred.The position requires up to 50% travel primarily supporting business operations across the Central and Eastern Time Zones in the United States. Schedule: Monday - Friday with occasional weekends and hours based on business needsWe offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth dental vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environmentThe Director Client Services position is eligible for a Short Term Incentive Bonus of 20%This position will be posted a minimum of 5 daysResponsibilities Drives retention and growth of a large book of business across a given team. Assess identify and train the talent on their team and appropriately assign account responsibilities. Develops Account Managers into promotional candidates for a future position. Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future. Deploys PharMericas advanced consultative and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives. Engages with the C-Suite Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services. Oversees client issue escalation process and collaborates with key internal partners elevating high level issues through the organization for complete resolution. Monitors their teams performance on activities tasks contacts and other material events with clients. Prepares on a quarterly or semi-annual basis a Book of Business Review with Management. Works with other company disciplines to assure that corporate standards are achieved. Attends client and PharMerica corporate/networking events and conferences. Conducts job responsibilities in accordance with the standards set out in the Companys Code of Business Conduct and Ethics its policies and procedures the Corporate Compliance Agreement applicable federal and state laws and applicable professional standards.QualificationsEducation/Learning Experience Required: BA/BS Desired: MBAWork Experience Required: 5-10 years previous experience managing a team in a client management customer service or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. Desired: related experience in pharmacy industrySkills/Knowledge Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writingAbout our Line of BusinessPharMerica an affiliate of BrightSpring Health Services is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities skilled nursing facilities public health organizations and post-acute care organizations. PharMerica is one of the nations largest pharmacy companies offering unmatched company culture employee development and advancement opportunities. For more information please visit . Follow us on Facebook LinkedIn and X.Required Experience:Director Key Skills CCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & Export Employment Type : Full-Time Experience: years Vacancy: 1