Director, End User Computing and Collaboration (Hospitality Solutions) at Sabre

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions.Simply put we connect people with moments that matter.NOTE: TPG Capital a global alternative asset management firm recently acquired Hospitality Solutions. Over the coming months Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity your role will be to support the Hospitality Solutions business which is now owned by TPG. Hospitality Solutions formerly part of Sabre Holdings is a global leader at the forefront of hospitality technology powering over 40000 properties across 174 countries. Celebrated for our innovative and customer-centric approach we deliver integrated platforms for distribution reservations retailing and guest experience to both renowned hotel brands and independent properties worldwide.Director End User Computing & CollaborationJob DescriptionLocation: Southlake / Remote Hybrid Reports to: VP IT Operations and Service Delivery Employment type: Full time individual contributor or people manager (title flexible by experience)Summary Lead End User Computing and Collaboration to deliver a reliable secure and productive digital workplace across corporate and shift environments. Own device lifecycle unified endpoint management UCaaS and collaboration platforms service desk integration field support and vendor MSP relationships to ensure excellent employee experience during a carveout and into steady state.Key responsibilitiesEndpoint strategy and lifecycle Define and operate device provisioning standard images patching asset management and secure decommissioning for laptops desktops mobile and specialty devices.Collaboration platform ownership Manage UCaaS meetings messaging content collaboration and enterprise voice services; drive adoption governance and cost optimization.Service desk integration Partner with Service Desk MSP and internal support teams to ensure effective ticket routing SLA compliance escalation flows and high first contact resolution.Field support and shift coverage Own onsite and shift support models vendor rosters for second/third shift coverage campus services and breakfix workflows.Endpoint security and compliance Enforce EDR/XDR device configuration baselines encryption MDM policies and audit evidence in collaboration with Security and Platform teams.Vendor and MSP management Manage MSP performance scorecards SOWs and OBRs; ensure SLA delivery escalation handling and contract hygiene.Automation and tooling Implement UEM automated provisioning selfservice portals remote support tools and knowledge base improvements to reduce manual work and speed MTTR.Change enablement and training Coordinate communications training and adoption campaigns for platform changes device refreshes and collaboration tools.Cost control and asset reporting Maintain asset inventory lifecycle cost forecasts and drive cost efficiencies through standardization and vendor negotiations.People leadership and development Hire coach and scale a high performing support organization; define career paths for technicians and leads.Minimum qualifications6 years in end user computing or desktop support leadership with 3 years managing teams or MSP relationships.Handson experience with UEM/UAM tools (Intune JAMF SCCM or similar) remote support platforms and UCaaS systems (Teams Zoom RingCentral or comparable).Solid understanding of endpoint security controls EDR encryption MDM and compliance evidence requirements.Demonstrated success managing outsourced support providers and driving SLA improvements.Strong stakeholder skills and experience coordinating across IT functions during migrations or cutovers.Bachelors degree in IT Computer Science or equivalent experience; relevant certifications desirable.Preferred experienceCarveout DayS or rapid migration experience supporting tight cutover windows.Experience supporting hybrid work models and multishift operations.Background in hospitality retail or highscale consumer operations.Familiarity with device procurement lifecycle and cost allocation models.Core competenciesUser focus prioritizes employee experience and practical outcomes.Operational rigor process oriented with strong runbook discipline and SLA accountability.Vendor savvy enforces performance with scorecards and commercial rigor.Technical credibility can design tool stacks and evaluate vendors with engineers.People builder coaches technicians into reliable customercentric teams.Success metrics first 612 monthsFirst contact resolution and CSAT improvements versus baseline.Reduction in device provisioning lead time and incident MTTR.MSP SLA compliance and improved vendor scorecard ratings.Successful completion of device refresh or cutover milestones with minimal user impact.Implementation of at least one automation or selfservice capability reducing manual effort.Outstanding BenefitsVery competitive compensationGenerous Paid Time Off (25 PTO days)4 days (one day/quarter) Volunteer Time Off (VTO)5 days off annually for Year-End BreakWe offer a comprehensive medical dental and Wellness Program12 weeks paid parental leaveAn infrastructure that allows flexible working arrangementsFormal and informal reward recognition and acknowledgement programsLots of fun and engaging employee development eventsReasonable AccommodationSabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at .Determinationson requests for reasonable accommodation will be made on a case-by-case basis.Affirmative ActionSabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities females veterans and disabled individuals.EEO IS THE LAW#LI-Hybrid#LI-TJ1Required Experience:Director Key Skills CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Fireworks,User Research,UI,Axure,Experience Design Employment Type : Full-Time Experience: years Vacancy: 1