Director, Interoperability Implementation Solutions (Secaucus) at Quest Diagnostics

The RoleThe Director, Interoperability Implementation Solutions will be centered on establishing implementation methodologies for new interoperability and diagnostic test solutions to enable adoption by early-experience and high priority clients. This person takes on new products and capabilities and, partnering with internal stakeholders and early-experience clients, builds best-in-class delivery capabilities to bring shared value to reality. Adept at engaging across internal and external organizations and willing to roll up their sleeves and drive into details, this leader will focus on delivering an optimized client experience, while providing transparency to executive and customer audiences.This position must be based (hybrid) at one of the following Quest locations: Secaucus, NJ; Schaumburg, IL; Dallas, TX; Lenexa, KS; Tampa, FL; or Chantilly, VA.Pay Range: $175,000 - $200,000/year + 20% Annual Incentive PlanSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental& vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 MyDay offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!ResponsibilitiesDevelop and deliver a program for delivery of new interoperability products, new diagnostic test solutions, and major changes to existing solutions, incorporating early experience, white glove, and streamlined implementation capabilities.Establish framework founded on the needs of Precision Oncology franchise, supporting current and future delivery of precision oncology diagnostic testing.Creates overarching implementation methodology ensuring all stakeholder goals are represented, addressed, and measured for success; primary stakeholders include diagnostic test product, franchise and commercial regions, interoperability product, and connectivity implementation teams.Partner with commercial and diagnostic product teams to prioritize solutions and clients based on solution and client readiness, capture early experience and priority client requirements, align on Develop and deliver a program for delivery of new interoperability products, new diagnostic test solutions, and major changes to existing solutions, incorporating early experience, white glove, and streamlined implementation capabilities.Partner with Product Management to confirm understanding of customer need, align on scope, manage roadmaps and financials for delivery of both new solutions and expanded / updated capabilities.Partner with Connectivity Team to operationalize, streamline, and ensure scalability of implementation strategy and methodologies; and enable transition to dedicated implementation teams.Standardize client intake processes across Quest products and services, accountabilities and cadence across client implementations, and dashboards and reporting to provide accountability and transparency.Lead early adoption and priority client integrations as part of defining a long-term implementation strategy and capability, and own white-glove integrations for early experience and priority clients.Act as escalation point for implementation, workflow, technical questions, and work closely with diagnostic test, product solution, and connectivity integration teams to overcome blockers and capture future product enhancements.Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.Proactively identify short and long-term product/process improvement, bring forward innovative ideas and opportunities as part of collaboration with the team, leads and key business partner.Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.Required QualificationsAn undergraduate degree in a technology, business, or related field is required. An advanced degree or MBA is preferred.At least 8 years of healthcare interoperability leadership experience, with at least 3 years focused on client implementations.Experience in healthcare interoperability in a lab setting is strongly preferred.Proven ability to create lasting relationships with internal and external stakeholders.Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market.Decisive and action-oriented, yet collaborative.Ability to thrive in a fast-paced culture and continuously improving to find creative solutions.Impeccable integrity, and high ethical standards.Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity.Self-starter, highly motivated individual.The ability to travel 25% of the time.Quest Diagnostics is an equal employment opportunity employer. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.