Operations Director at Achieve Services, Inc.

Job DescriptionJob DescriptionBenefits:403(b) Matching up to 5%Dental insuranceHealth insurancePaid time off Were seeking a dynamic and strategic leader to join our team as Operations Director. This role is responsible for overseeing day-to-day operations, driving process improvements, and ensuring organizational efficiency. The ideal candidate will have strong leadership skills, experience in operational management, and a passion for optimizing workflows to support our mission. If you thrive in a fast-paced environment and excel at building systems that empower teams, wed love to hear from you!Essential FunctionsProcess Improvement Conduct workflow analyses and implement process improvements to increase efficiency and reduce redundancies. Establish performance metrics and dashboards for continuous monitoring Vendor and Partner Relations Negotiate and maintain strong relationships with vendors and service providers.Evaluate vendor performance and implement corrective actions when necessaryOversee vendor contract management, ensuring greater than 95% compliance and cost savings.SupervisionProvides strategic leadership and direct supervision to work procurement team, ensuring operational goals are met through effective coaching, performance management, and development of high-performing teams.Oversees daily operations, sets clear expectations, and fosters accountability to maintain efficiency and compliance with organizational standards.Technology and Data ManagementOversee data integrity and security within operational systems.Collaborate with IT to ensure smooth system upgrades and troubleshoot issues.Evaluate, implement, and integrate IT platforms (case management, HRIS, ect).Training and DevelopmentOversees the design and implementation of training programs to enhance staff skills and operational efficiency.Ensures continuous professional development by identifying competency gaps, creating learning opportunities, and fostering a culture of growth and engagement across all teams.Strategic PlanningContribute to long-term organizational planning and growth strategies, including driving business development by evaluating and launching 2-4 partnerships/services annually.Identifying emerging trends and recommending innovative solutions to enhance service delivery. Identify and prepare regular reports for management team on operational performance, compliance, and risk including developing and executing on operational improvement plans and scorecardUse data-driven insights to inform decision-making and strategic initiatives.