Director, Medical Staff Services/Credentialing at South Shore Health

South Shore Health is looking for a dynamic, relationship‑driven leader to elevate our Medical Staff Services and strengthen the provider experience across our system. As the Director of Medical Staff Services, you will play a pivotal role in supporting our medical staff community, enhancing operational excellence, and ensuring a seamless, high‑quality experience for every provider who joins and practices within our organization.

This is an opportunity to lead a talented team, influence system‑wide initiatives, and partner closely with executive and physician leadership to shape the next generation of medical staff operations.

What You’ll Lead:

• Oversight of Medical Staff Services, Provider Onboarding, CME, the Medical Library, and GME
• Credentialing operations for 1,400+ providers
• Orientation and onboarding for ~200 new providers each year
• Development and implementation of medical staff policies and governance processes
• Collaboration with HR Recruitment, Provider Enrollment, Malpractice, CME, GME, and IS to streamline processes and enhance provider experience
• Leadership of key committees, including Bylaws, Credentials, and MEC

Why This Role Matters:

In this role, you are the connector—ensuring physicians and APCs have a smooth, supportive experience from onboarding through their entire tenure at South Shore Health. Your leadership impacts provider satisfaction, regulatory excellence, and the overall strength of our medical staff community.

What You Bring:

Experience in healthcare operations with strong provider-facing engagement

Proven leadership and team‑development skills

Expertise in workflow redesign, data accuracy, and process improvement

Exceptional communication and relationship‑building abilities

CPCS certification required; CPMSM candidates actively working toward certification are welcome

Preferred Qualifications:

Bachelor’s degree (or equivalent experience)

Background in medical staff services, credentialing, or related healthcare operations