Director, New Student And Family Programs at InsideHigherEd

Responsibilities and DutiesResponsibilities for the Director of New Student and Family Programs include, but are not limited to the following:Leads and manages of the New Student and Family Programs unit, which includes direct supervision of the Associate Director, Assistant Director, and the Administrative Assistant and general supervision of the two Coordinators, Graduate Assistants, and 140 student employees.Manages the New Student and Family Programs budget and TU Family Network foundation account of over $750,000Oversees and implements the mandatory summer freshmen orientation programs for over 3,000 incoming first-year students and collaborates with campus partners across divisions to create content for the orientation programProvides oversight and direction for “Welcome to TU”; supports the Assistant Director of NSFP with the coordination of the campus-wide Welcome to TU committeeProvides leadership and support for all family programming that includes family orientation, family weekend, monthly family-to-family chats, and ongoing communications; serves as support to the Towson Family Network and TUFN Board in coordination with the Associate Director of NSFP and assists with scholarship review as neededDevelops and oversees departmental communication plans for email, website, and social media including orientation reminders, to-do list tasks, Welcome to TU information, and ongoing transitional programmingManages and implements all contracts for software and technology for the department; explores new software and develops implementation plans in coordination with the Office of Technology ServicesDevelops and expands opportunities for transition programs; provides oversight for the Transfer Mentor Program and the FTP Mentor Program; leads Student Success Council working groups on the first-year experience and student success course developmentOversees departmental assessment, evaluation, and research effortsServes as the primary liaison from the Division of Student Affairs to the Division of Enrollment Management; develops collaborative working relationships with departments such as: the Office of Undergraduate Admissions, Transfer Evaluation Unit, Academic Advising, Retention, and Completion, and Financial AidParticipates in and contributes to University and divisional committees such as: Student Success Council; Strategic Enrollment Plan; CRM Working Group; Advising and Enrollment Council; Aspen Transfer Intensive; SHAPE; Substance Education Concerns Committee (SECC); CliftonStrengths; High Impact Practice Community of Practice; Message Makers; and Admissions monthly updatesThe work hours for this position include nights, weekends, and extended work days during the times of orientation and student staff training and programming.Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.Qualifications and SkillsRequired Qualifications:Master’s degreeFive years of related experienceExperience working in orientation programs and/or first-year experience programsStrong communication, organizational, and program/event planning skillsDemonstrated supervisory and budget management skillsPreferred Qualifications:A commitment to student successStrong critical thinking skillsAbility to adjust to changing needsOrganization: Student Affairs DivisionPrimary Location: Main CampusJob Posting: Nov 24, 2025