Director of Care Coordination at Golden Harmony

Company:Golden HarmonyHome CareEmployment Type:Full-Time ExemptAre you passionate about connecting seniors with compassionate care Do you thrive in a leadership role where relationship-building meetsdelivery ofexcellentcare. Golden Harmony Home Care is looking for a Directorof Care Coordinationto lead our care coordination and scheduling team.About Golden Harmony Home CareGolden Harmony Home Care is an award winning locally owned and operated agency founded by Jen Stengl who through her personal experience caring for her own mother gained a deep understanding of the importance of care and compassion. At Golden Harmony we believe home care is more than just assisting seniors with daily activitiesits about fostering genuine connections and meaningful relationships.Now over five years later Golden Harmony continues to provide exceptional care to seniors in the Triangle area empowering them to live comfortably and safely at home.We are seeking a Director of Care Coordination to join our executive team. This pivotal role will direct the Care Coordination & Scheduling team oversee the development and implementation of clients plan of care oversee the front line care staff and ensure excellent customer service.Position OverviewJoin Golden Harmony as ourDirector of Care Coordinationa leadership role at the heart of our home care operations! As acare coordination directorand senior care operations leader you will oversee our Care Coordinators Schedulers and Nurse Supervisors ensuring client care plans are expertly executed by our caregiving teams. Your efforts will fuel our commitment to delivering premier in-home care and growing our client base through outstanding service and increased billable hours. The role is full-time (40 hours/week) with scheduled participation in our after-hours on-call program.Key ResponsibilitiesLead and supervise the Care Coordination team including Care Coordinators Schedulers and Nurse Supervisors.Supervise care professionals who are working directly withclient.Manage and monitor client satisfaction maintaining high Net Promoter Scores (NPS).Provide input forstaff training programsthatfocus on topics related to senior care.Provide regular feedback and hold team members accountable to performance standards and company goals.Maintain accurate and up-to-date client records care plans and scheduling.Direct staffing and scheduling to ensure client care continuity and consistency.Ensure compliance with Department of Health and Human Services regulations.Conduct client visits and follow-up calls to ensure quality of care.Participate in and oversee on-call scheduling rotation.Analyze and prepare reports for weekly leadership meetings to track key operational metrics.Participate in the development ofstrategies to meet or exceed billable hour targets.Collaborate with the management team to address challenges and improve processes.Direct interview hire and onboard Care Coordinators Schedulers Nurse Supervisors.Partner withthe community relations team to schedulenew client consultations and assessments.Qualifications and RequirementsBachelors degree in management healthcare management business operations social work or nursing preferred.23 years of experience managing teams preferably insenior livinghealthcare or home care services.Proven ability to set expectations hold teams accountable and achieve organizational goals.Experience using online schedulingsoftware.Track record of relationship-building to drive business and client engagement.Ability to work on call for urgent issues outside of standard business hours.Valid drivers license and reliable transportation with ability to travel within assigned territory.Essential Skills and AttributesStrong leadership interpersonal and motivational skills.Excellent written and verbal communication abilities.Strategic thinker with the ability to manage long-term goals while addressing daily operational needs.Proficient in Microsoft Office (Word Excel PowerPoint) Gmail and Google Workspace applications.Highly organized with the ability to manage multiple projects and shifting priorities.Knowledge of in-home care regulations industry trends and best practices.Technologically savvy with the ability to quickly learn new systems and tools.Able to work in diverse environments handle confidential information and maintain professional composure under pressure.Work Environment & Physical DemandsThis role involves office work local travel and occasional lifting of up to 50 lbs. Position requires corrected vision hearing within normal range and frequent use of a computer and telephone. Travel may involve varying weather conditions.Reports To:Executive DirectorIf you are passionate about improving the lives of seniors leading high-performing teams and driving operational excellence in home care we invite you to apply to join Golden Harmonys leadership team.Required Experience:Director Key Skills Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills Experience: years Vacancy: 1