Director of Client Services- Education Portfolio at Cushman & Wakefield

Job TitleDirector of Client Services- Education PortfolioJob Description SummaryThe Director of Client Services- Education reports to the Vice President. The Director supervises Operations Managers and/or Facility Managers. Additionally the Director works with business development finance human resources safety and other functional staff to help achieve his/her objectives.Job DescriptionOperationsOversees all activities of assigned region or market segment and gives direction to its facilities management staff (Building maintenance Janitorial Office Services Landscaping) Develops and presents Business Plan for the region or market segment to include current and anticipated business upselling of current business specials lost business business trends customer/market needs along with related strategies.Overseas operations of accounts and employee/job productivity levels being accountable for effective and efficient delivery of services.Administers and monitors compliance with all internal/external policies and procedures and ensures ongoing employee compliance.Conducts on-site inspections and contract cost assessment for current and new business.Demonstrates excellent interpersonal skills establishing and maintaining the respect and confidence of employees and customers and communicating effectively with a variety of professionals and at all levels.Understands and utilizes key technology applications.Business DevelopmentOversees and directs all customer advocacy activities in the Education segment and functions as acustomer advocate regularly calling on customers assessing levels of customer satisfaction formulating pro-active measures for ensuring improved customer service and providing liaison services.Participates in sales activities related to current prospective and new customers in conjunction with Business Development.Sources and pursues referrals for new and future business in conjunction with Business Development.Participates in the preparation/analysis for bid/re-bid proposals.Participates in market assessment service industry analysis sales targeting and sales/upsell activities in conjunction with Business Development.Develops contract proposals and makes related presentations on same in conjunction with Business Development.Participates in marketing activities to include promoting C&WS image and identity programs/events; acting as the spokesperson for C&W in its customer advocacy efforts; product and advertising activities; and the development of marketing intelligence in the community served.FinanceManages the P&L of the Education segment monitoring ongoing status and providing substantive corrective action as needed to maintain/increase targeted financial objectives.Utilizes the financial dashboard on a monthly basis.Prepares/evaluates monthly quarterly and annual budgets/budget reports and presents/discusses same with senior management providing strategies for any needed corrective actions and follow-up reporting on results.Closely monitors receivables achieving the accounts receivable target for the region.Prepares and provides short-term/long-term financial forecasting to senior management outlining appropriate strategies for any corrective action.Reviews costing models prepared by engineering for potential new business.Human ResourcesScreens interviews and participates in the selection of Operations Managers Area Managers and Account Managers working in conjunction with Human Resources.Ensures compliance with Federal State and Company guidelines concerning the hiring of non-exempt personnel in the region or market segment.Evaluates the work performance of all direct reports annually and prepares a succession plan for the region or market segment.Establishes contingency plans in anticipation of new accounts expanded geographic or market penetration or the loss of current staff.Participates in the career development of employees providing assessment planning and follow-up evaluation of staff as well as participates in self-developmentcourses/seminars/externalprograms.Keeps current with Union contracts and guidelines and participates as needed in Union salary issues grievances layoffs and other related matters.SafetyOversees and implements Safety policy procedures and communications for all personnel in the Education segment and monitors the same forimpact/effectiveness.Provides active leadership in establishing and maintaining a culture of safety in the region including adherence to company safety practices establishment of safety review boards and oversight of safety training.Monitors and evaluates all Workers Compensation activities within the region or market segment working in conjunction with the corporate Director of S H & E and Director of Risk Management.OtherPerforms special assignments as needed or as requested by the Vice President Education.Executes such other responsibilities as determined by the Vice President EducationCORE COMPETENCIESBachelors degree preferred5 years experience in service industries-preferably in Educational Setting (i.e. building services mechanical services Janitorial services) and willing to travel the New England area.Previous P&L experience responsibilityManagement and leadership skillsFinancial analysis business acumen and computer literacy with knowledge of applicable software packagesUnderstanding and skills in sales strategic planning and operationsExcellent oral and written communication skills presentation skillsStrong relationship management and interpersonal skills results driven and team orientedExcellent organizational abilitiesCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 136000.00 - $160000.00C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.INCO: C&W ServicesRequired Experience:Director Key Skills Early Childhood Education,Classroom Experience,Education Administration,Lesson Planning,Special Education,Adult Education,Teaching,Curriculum Development,Administrative Experience,Leadership Experience,Program Development,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 136000 - 160000