Director Of Clinical Services at EverHeart Hospice

Job DescriptionJob DescriptionThe Director of Clinical Services provides strategic leadership and oversight of all clinical and psychosocial services within EverHeart Hospice. This role ensures the delivery of high-quality, patient-centered care, regulatory compliance, and operational excellence across multiple sites. The DCS mentors' clinical leaders, supports interdisciplinary teamwork, and drives initiatives to enhance care quality, staff performance, and patient/family experience. This position also serves as the CEO’s designee when needed.Responsibilities:Provide executive leadership for nursing, social services, spiritual care, and therapy teams.Ensure compliance with Medicare COPs, state regulations, and Joint Commission standards.Oversee clinical operations, personnel models, productivity, and quality of care across all locations.Lead development and implementation of clinical policies, best practices, and performance improvement initiatives.Direct and support Team Managers and the Care Center Manager; oversee staff training, onboarding, evaluations, and development.Ensure continuity and quality of patient care, including complex case consultation, discharge planning, crisis care, and bereavement services.Partner with leadership to develop strategic goals, budgets, and long-term clinical growth strategies.Participate in surveys, board meetings, IDG meetings, and community outreach as needed.Additional Strengthen interdisciplinary collaboration and ensure consistent, standardized care delivery across all service sites.Monitor clinical quality metrics, patient outcomes, and compliance indicators; implement corrective actions as needed.Support and refine the Quality Assessment and Performance Improvement (QAPI) program and infection control initiatives.Guide effective EMR documentation, workflows, and utilization in partnership with CIS/IT teams.Lead initiatives that improve patient/family satisfaction, caregiver experience, and community engagement.Oversee safe management of high-acuity patients, including crisis care utilization and Care Center admission appropriateness.Assist with recruitment and retention strategies to build and support a strong clinical workforce.Represent clinical services in organizational planning, service expansion, and operational decision-making.Qualifications:Education & Experience: Bachelor’s Degree in Nursing required. (Associate Degree considered with 5+ years relevant experience).Minimum 3 years of nursing leadership experience (Case Manager, ADON, Team Manager, DON, etc).Hospice or healthcare leadership experience preferred.Strong understanding of COPs, Joint Commission standards, and Ohio hospice regulations.Excellent leadership, communication, and organizational skills.Valid driver’s license; ability to travel between multiple locations.Ability to lift 25 lbs and perform essential physical tasks.About CompanyPerks & BenefitsMedical, dental, and vision coverageGenerous PTO, sick time, and paid holidays401(k) with company match (after 1 year)Mileage reimbursementClothing allowanceEmployee discount programsWork-life balance supported by a consistent on-call rotationPayActiv – access your earned wages before paydayPSLF-qualified employer for student loan forgivenessWhy EverHeart HospiceEstablished in 1980, EverHeart Hospice is a community-focused, non-profit organization dedicated to providing exceptional, individualized end-of-life care. We treat our patients and their families like our own—ensuring their final journey is meaningful, supported, and memorable.Join EverHeart Hospice to:Make a meaningful impact on patients, families, and communities.Work alongside a committed leadership team in a mission-driven, compassionate organization.Lead and shape the future of high-quality hospice care.