Director of Events | Full-Time | PPL Center at Oak View Group

Oak View GroupOak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.Position SummaryUtilizing independent judgment the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs manages supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.This role pays an annual salary of $70000-$80000 and is bonus eligibleBenefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)This position will remain open until December 31 2025.About the VenueThe state-of-the-art PPL Center opened in September of 2014 bringing hockey entertainment and community events to the heart of the Lehigh Valley region and serving as the anchor and main catalyst to the revitalization and growth of downtown Allentown the third largest City in Pennsylvania. The arena seats more than 10000 for concerts and more than 8500 for Lehigh Valley Phantoms professional hockey games making it the regions largest events venue. The PPL Center has been nominated Internationally by Pollstar Magazine as best new major concert venue and has locally won best concert venue and best live music venue by Lehigh Valley Style and The Morning Call Readers Choice Awards. The amenities-packed PPL Center welcomes more than 500000 visitors each year offering something for everyone including Lehigh Valley Phantoms the AHL affiliate of the NHL Philadelphia Flyers live concerts family shows trade shows youth sports high school and collegiate events conferences graduations and many addition to the Phantoms the PPL Center has hosted many high-profile sports and entertainment events.ResponsibilitiesOversee event management activities for all facility eventsDirect coordinate and oversee the activities of employees engaged in providing event coordination telecommunications technical support audio-visual services food & beverage event security fire regulation compliance exhibitor services box office parking and overall client satisfaction during eventsRecruit interview select train motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination proceduresExercise direct supervision over Event Managers Event Coordinators and Event StaffPrepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budgetConsult with exhibit managers promoters convention representatives and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordinglyInspect facilities to ensure they are being maintained properly for eventsDevelop crowd management and event staffing plans and supervise event staff during events Ensure accuracy in computing of costs for post-event billing of services and equipment rental chargesReview and approve final billing to facility users prior to settlement or release of invoiceWork closely with the general public by monitoring services provided and addressing complaints in a timely mannerDemonstrate continuous effort to improve operations decrease turnaround times streamline work processes and work cooperatively and jointly to provide quality seamless customer serviceConduct planning and operational meetings as required to ensure smooth coordination of event activitiesTrack record and report labor allocations in all areas of functional responsibility for purposes of forecasting benchmarking and budgetingManage and participate in the development and implementation of goals objectives policies and priorities of all event related programs and activitiesPrepare and present regular staff reports and other related correspondenceWork with other department directors in a variety of tasksConduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriateInterpret and apply all relevant federal state and local regulationsServe as Event Manager as neededRoutinely serve as Manager on DutyAdditional duties as assignedQualificationsMinimum of 5 to 7 years of increasingly responsible experience in event management in an arena stadium convention center or other multi-purpose public assembly facilitySupervisory experience required Bachelors degree or better from an accredited college or universityGraduate of IAAM Public Assembly Facility Management School preferredPossession of or ability to obtain a valid state drivers licenseKnowledge of customer service practicesKnowledge of crowd control Ability to prepare track control and analyze budgetsExperience with AutoCAD preferred.Production experience/knowledge involving concert set up audio video lighting and rigging preferred.Ability to communicate clearly and concisely in the English language both orally and in writingMust be able to work a flexible schedule including; early mornings evenings weekends holidays and extended number of consecutive days.Ability to work independently and as part of a teamProficient in the use of Microsoft Office programs.Strengthened by our Differences. United to Make a DifferenceAt OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.Required Experience:Director Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 70000 - 80000