Director of Field Operations at HOODS UNLIMITED, INC

Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany carCompany partiesCompetitive salaryEmployee discountsFlexible scheduleFree food & snacksFree uniformsOpportunity for advancementPaid time offProfit sharingTraining & developmentReports To:Chief Operating OfficerLocation: Woodstock, GA (On-Site & Hybrid Work, Full-Time)Compensation: $50,000$60,000 base salary + performance-based incentives (OTE $80,000$90,000+)Position SummaryThe Director of Field Operations serves as the right hand to the COO, leading all aspects of daily operations and field performance for Hoods Unlimited. This role bridges the gap between strategic leadership and frontline execution ensuring our teams deliver top-tier service, complete every job on time, and operate at maximum profitability.This position is ideal for a driven, people-smart, and process-focused leader who knows how to build strong teams, enforce accountability, and create scalable systems. The Director of Field Operations will mentor the next generation of leaders, strengthen company culture, and ensure operational excellence across every crew and department.Key ResponsibilitiesOperational LeadershipOversee daily operations across scheduling, customer service, warehouse, fleet, and field technician teams.Supervise Drew (Fleet & Assets) and ensure all company vehicles, equipment, and supplies are maintained, organized, and ready for use.Monitor field completion rates and revenue performance across 13+ crews ensuring we consistently exceed the companys 82% completion goal.Partner closely with the Director of Sales and Director of Finance to align operational performance with profitability goals.Identify and address operational inefficiencies, eliminate recurring technician issues, and ensure accountability across all field teams.Build backup lead technicians and structured crew pipelines to eliminate bottlenecks.People & Training DevelopmentLead the hiring, onboarding, and training of all new technicians.Develop and oversee a structured Technician School of Business a hands-on training and advancement program that builds skill, leadership, and company loyalty.Mentor, coach, and empower team members to grow into future Regional Managers as the company expands.Reinforce a high-performance, no-nonsense culture rooted in accountability, teamwork, and excellence.Understand internal management dynamics (the politics) and work with wisdom, tact, and leadership maturity.Customer Experience & Quality AssuranceOversee resolution of all customer complaints, callbacks, and service issues ensuring full satisfaction and minimal rework.Work directly with the Client Services Manager to ensure communication, scheduling, and customer follow-ups are timely and professional.Ensure all field work meets or exceeds company standards, safety policies, and compliance requirements.Systems, Process, and Performance ManagementCreate and implement standard operating procedures (SOPs) for field operations, training, and fleet management.Monitor weekly and monthly operational metrics including completion rates, revenue targets, and profitability.Collaborate with leadership to ensure each department operates efficiently and within budget.Drive continuous improvement initiatives that enhance efficiency, reduce waste, and improve technician performance.QualificationsExperience in operations management, preferably in a service-based or field operations environment.Proven track record of leading teams, driving performance, and improving operational metrics.Strong leadership and communication skills with the ability to motivate, coach, and hold others accountable.Experience developing and implementing training programs.Highly organized, detail-oriented, and process-driven.Comfortable managing multiple priorities in a fast-paced, dynamic environment.Knowledge of ServiceTrade, ADP, or similar systems is a plus.Flexible work from home options available.