Director of Guest Services Hotel del Coronado at Hilton

The Hotel del Coronado is currently hiring a Director of Guest Services! This role manages administers and supervises all Guest Services/Bell Services and Contracted areas in order to maintain the highest level of courteous professional and efficient service to all guests.Position Summary: Hires supervises counsels disciplines and evaluates all Guest Services Department Managers and Team Members. Action items include but are not limited too Managing Self and Valet Parking logisticso Maximizing and Driving revenue opportunities (Parking Pricing Porterage Room Drops etc)o Managing Payroll Costs Productivity and Staffing Levelso Managing Property Wayfinding including signage for drives and parking structureso Maintaining ADA complianceo Manage the VIP arrival experience team sales programs payroll costs and review of logs in order to follow up on guest concerns. Manages all scheduling and training programs of the Bell Door Valet and Guest Experience Liaison Staff. Monitors employee performance and encourages improvement. Manages Executive Office projects by directing staff and monitoring progress as required. Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved. Develops inputs into the computer and monitor daily weekly monthly and annual department wide budgets and forecasts. Reviews submits for approval and order capital budget items as required. All other duties as assigned.Supportive Functions:In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Coordinates staffing and logistics for all major group movements and special requirements (e.g. alternative luggage storage for large groups). Participates in Manager on Duty coverage program requiring constant monitoring throughout hotel and trouble shoot problems.QualificationsThe success in this role will demonstrate itself through the following attributes and skills: Works with a positive can-do attitude. Excellent verbal and written communications skills. Ability to multitask and attention to detail. Service from the HEART approach toward guests and the team.Required Qualifications Minimum Education: High School Diploma Minimum Years of Experience: 5 years of hotel experience Minimum Years of Experience: 3 years of luxury hotel experience Valid drivers license with clean recordPreferred Qualifications Education: Bachelors Degree preferred Minimum Years of Experience: 2 Years Supervisory/Management Experience including Project Management Minimum Years of Experience: 1 Year Parking Management Experience preferredSalary Range: $95000-$100000 based on applicable experienceWhat are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:Access to your pay when you need it through DailyPayMental Health ResourcesBest-in-Class Paid Time Off (PTO)Go Hilton travel discount programSupportiveparental leaveMatching 401(k)Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)Career growth and developmentTeam Member Resource GroupsRecognition and rewards programsAvailable benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.#LI-JB1EOE/AA/Disabled/VeteransRequired Experience:Director Key Skills English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 95000 - 100000