Director of Home Care Operations at ComForCare Home Health Care - Alameda

Job DescriptionJob DescriptionBenefits:Retirement savings programBonus based on performanceCompany partiesCompetitive salaryFree food & snacksHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentJoin the ComForCare Home Care Leadership Team!Designated as a Great Place to Work, ComForCare Home Care East Bay is a privately owned, mediumsize home care organization serving Alameda County from our little office in Castro Valley, CA. For over 20 years weve been proud of our reputation for compassionate care, strong caregiver relationships, and longterm client partnerships, and were looking for an Office Director to help us continue that tradition.Why This Role MattersAs Office Director, youll bring a fresh perspective, drive new levels of growth, streamline processes, and elevate the quality of care we deliver. Youll oversee daytoday operations, lead both administrative and caregiving staff, and serve as a key connection point between clients, caregivers, and leadership. Your work directly impacts client retention (families who stay with us because of consistent, highquality service) and caregiver retention (staff who feel valued, supported, and proud to stay with our team).Key ResponsibilitiesAdministrative ManagementLead a team of 4-5 administration employees with hiring, training, and performance development.Oversee caregiver scheduling and assignments to ensure consistency for clients.Maintain compliance with company policies and healthcare regulations.Manage billing and payroll operations with accuracy and transparency.Client RelationsAct as a trusted resource for clients and families.Improve client retention by responding to concerns promptly and professionally.Drive client satisfaction surveys and implement feedback to strengthen longterm relationships.Quality AssuranceChampion caregiver training and adherence to best practices.Audit caregiver attendance and reliability, taking proactive steps to support retention.Stay current with industry trends to keep our care model competitive and innovative.QualificationsB.S. degree in business administration, healthcare administration, or related field strongly preferred.MBA, MS, or MPH degree is a plus.510 years of experience in senior care, health care, social work, or related industry preferred.Proven leadership skills in hiring, training, and staff development.Strong business acumen in budgeting, financial management, and strategic planning.Excellent communication skills with clients, caregivers, and stakeholders.Problemsolving mindset with a focus on service excellence.Knowledge of healthcare compliance and state regulations.Customer service orientation equal to a 5star hotel concierge.Compensation & BenefitsCompetitive salary + performance bonus100% covered healthcare insurance3 weeks PTOAll major holiday PTORetirement savings planCompany discountsHoliday parties & team celebrationsUnlimited office snacks and beveragesWhy Join UsAt ComForCare, leadership isnt just about operations, its about building a workplace where caregivers thrive and clients stay for the long term. If youre passionate about creating stability, fostering relationships, and driving excellence in home care, wed love to have you on our team.