Director of Hospitality (Cripple Creek) at Sierra Executive Solutions Inc

Leadership & Organizational ManagementLead, develop, and inspire hotel, restaurant, and bar managers/supervisors, nurturing a culture built on excellence, accountability, and luxury-grade guest service.Oversee all aspects of staffing, including hiring, onboarding, scheduling, coaching, performance management, recognition, and corrective action.Design and execute training programs aligned with luxury service standards to elevate the guest experience across all touchpoints.Ensure teams consistently meet and exceed operational and service performance expectations.Participate in leadership meetings to establish priorities, set goals, resolve issues, and maintain clarity across all hospitality functions.Champion a clean, safe, and organized workplace that meets or exceeds all health and safety regulations.Review and approve schedules, staffing levels, and timecards to maintain operational efficiency and service continuity.Maintain a strong floor presence across all hospitality outlets, proactively supporting teams to ensure smooth operations and exceptional guest experiences.Ensure compliance with all applicable state regulations, internal controls, and organizational policies.Hotel Operations OversightDirect all hotel departments, including Front Desk, Reservations, Transportation, Bell Services, Spa Retail, and on-property retail outlets such as jewelry or specialty shops.Maintain close coordination with Housekeeping leadership and oversee inventory, supplies, and linen management, including procurement processes.Manage the P&L for Rooms Division and collaborate with Sales and Marketing teams to optimize revenue through strategic promotions and occupancy initiatives.Execute advanced guest-recovery strategies to uphold luxury brand expectations and service excellence.Partner with Player Services and other internal teams to deliver seamless, integrated guest experiences across the property.Engage directly with guests, providing tailored support, personalized recommendations, and proactive service intervention.Collaborate with Facilities leadership to ensure the safety, maintenance, and functionality of all rooms, public spaces, and guest amenitiesincluding spa and pool operations.Food & Beverage (F&B) LeadershipOversee all F&B operations across the hotel, casino environment, banquet facilities, and special events.Develop and enhance F&B concepts and programs that drive revenue, elevate service, and align with short-term and long-term organizational goals.Lead budget creation and financial management for all F&B outlets, ensuring profitability through effective cost control and operational discipline.Analyze P&L statements regularly, taking immediate action to improve performance and address variances.Select, negotiate with, and manage vendors and suppliers to ensure quality, consistency, and variety across all food and beverage offerings.Direct monthly food and beverage inventory processes and oversee reporting to track operational trends, costs, and performance metrics.Manage menu programming and updates within POS systems to ensure accuracy and operational readiness.QUALIFICATION REQUIREMENTSBachelors degree in Hospitality Management or a related discipline preferred; equivalent education and experience accepted.Minimum five (5) years of recent leadership experience in hospitality or F&B within luxury hotels, mountain resorts, or comparable high-end environments.At least three (3) years of hands-on hotel or front-desk management experience required.Demonstrated expertise in both hospitality and F&B operations, with a proven track record of leading high-performing teams.Successful history of operating in fast-paced, service-intensive, luxury settings where guest experience is paramount.