Director of Housing Operations at Augustana University

Job DescriptionJob DescriptionJob DescriptionThe Director of Housing Operations serves as a member of the Student Affairs Division and reports directly to the Dean of Students. This position provides overall vision, leadership, and administrative direction to the housing experience for approximately 1,500 on campus students. Responsibilities include students residential living, housing operations, meal plan management, budget management, and annual reports oversight. This position will also provide ongoing support to students and staff for housing placement that supports the University's mission, vision, and core values; and collaborate with other departments and divisions to provide excellent service. The Director works closely with the residence life team, providing support for ensuring a high-quality housing experience that promotes students' sense of connection to and engagement with the holistic residential experience at Augustana University. This position supports the mission of the University to create an inclusive, safe, and supportive environment and to further advance current and newly emerging departmental priorities and best practices in meeting the needs of students. Every effort has been made to make the job description as complete as possible. However, it in no way states or implies that these are the only duties that will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related to, or is a logical assignment to the position.Technical SkillsManagement skills, particularly problem solving and decision making as well as organizational skills required. Employee will obtain the ability to attend to details with accuracy and efficiency and to handle numerous tasks simultaneously. The ability to compose written communications, policy, guidelines, and procedures, as well as the ability to clearly communicate verbally to all students, faculty and staff involved with operations of housing. Demonstrated experience with housing assignment, occupancy management and other processes. Strong technical skills and knowledge of data-base management systems. Experience in assessment including developing learning outcomes and using data to evaluate and adjust programmatic functions or services.Interpersonal SkillsThe ability to move throughout all areas of the residence halls and the ability to develop knowledge of respect for, and skills to engage with those of other cultures or backgrounds is required. Excellent interpersonal, communication and public relations skills, including the ability to communicate effectively with multiple audiences.Working ConditionsModerate noise (i.e., business office with computers, phones, printers and light traffic). Interact with faculty, staff, students, and public on a consistent basis. Operate at a computer terminal for extended periods of time. Office atmosphere working conditions (i.e., indoor spaces with artificial lighting).Physical RequirementsAbility to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular and punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. It is important to note that while these physical requirements outline the general activities associated with the role, they are not exhaustive. The organization recognizes the importance of inclusivity and diversity in the workplace and is committed to adhering to ADA guidelines by considering individual capabilities and providing necessary responsible accommodations and accessibility to enable all employees to succeed in their roles. Sitting in an office environment for extended periods of time. Some lifting required - up to 50 pounds. Work HazardsWork with computers, phones, printers, printer cartridges, and fax machines and general maintenance of this equipment. Movement of objects from place to place when necessary. Moving between buildings and offices for meetings, interviews, events and other instances. Periodic exposure to office cleaning supplies; standard household chemical substance exposure.Required QualificationsEducation: Master's degree in college student personnel, higher education administration, or related field required. Experience: Five to seven years of progressive and transformative leadership experience in housing operations or similar fields required. The Director must have a theoretical and practical knowledge of student development, its application within a residential environment, and a demonstrated ability to encourage and support diversity equity and inclusion. The successful candidate will also possess the following: Ability to articulate the value of a residential experience to students, staff, faculty, and parents. Ability to create conditions that accept differences regardless of gender, race, religion, abilities, class, sexual orientation, gender identity or expression, and political affiliation. Experience with crisis intervention and conflict management. Practical knowledge of program evaluation and assessment of learning outcomes. Ability to effectively communicate using oral, written, and electronic communication. Ability to effectively collaborate with 3rd party campus partners.Major Areas of ResponsibilityServe as the chief housing officer with responsibilities that include coordinating all housing and rooming processes, maximizing and managing residential population; facilitating data management, as well as meal plan assignments and programs across campus. Oversight for the University's housing program, providing leadership and direction related to the opening and closing of residential communities, room and roommate assignments, occupancy management, billing, along with marketing and communications for all housing operations. Responsible for management of residential dining program, including meal plan enrollment and coordination services with Dining Services. Leadership and oversight in collaboration with the Director of Accessibility Services and the Director of Residence Life for decision-making processes regarding requests for special accommodations related to housing and dining concerns, including off-campus approvals, meal plan exceptions, special dietary needs, etc. Help to support a residential community, partnering with key stakeholders and faculty to advance student learning and support the university's academic mission. Maintain a visible presence within the department and division and provide a frequent presence in all residential communities. Serve as a member of the Director On-Call rotation. Coordinate early arrivals program. Coordinate Micro-Chill refrigerator program. Oversees on-campus housing furniture inventory to include furniture repair and replacement. Provides support and coordination to residence facilities budget. Serves as liaison to Facility and Custodial Services regarding day-to-day and routine facility & custodial needs in on-campus housing spaces. Responsible for the management of summer housing projects, including coordination of repair and replacement projects and implementation of other summer housing updates. Assists in supporting the summer camp and conference program for residence life summer guests. Serve on campus wide committees as needed / applicable. Other duties as assigned. Shared ResponsibilityIn addition to the primary responsibilities outlined above, the Director will share responsibility for the following areas: Facilitate positive campus partnerships to help enhance the residential experience for students on campus. Provide a high degree of visibility and availability to students and staff. Effectively and insightfully engage diverse populations of students, staff, and faculty with a fair and equitable mindset in reference to housing experience Represent Student Affairs as necessary at university functions, programs, activities, and events when appropriate. Other InformationAll Augustana University Employees must know and follow job safety procedures, attend required health and safety trainings, proactively promote safety at work and promptly report actual and potential accidents and injuries. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.Application Procedure:The position will remain open until filled. Interested applicants are asked to submit the below application materials via our Career Center Portal. If assistance is needed during the application process, please reach out to [email protected] of interestResume or curriculum vitaeContact information for at least three referencesAugustana University is an Equal Opportunity/Affirmative Action/Title IX Employer. Applicants must comply with the Immigration Reform and Control Act and may be required to submit official transcripts upon employment. Finalist candidates must satisfactorily complete a pre-employment background check.