Director of Information Systems at Eastridge Workforce Solutions

Director of Information Systems

The Director of Information Systems is not a Director of IT. While traditional IT leadership focuses on maintaining infrastructure (servers, networks, devices, and uptime) the Director of Information Systems is accountable for how work moves through the organization. This role exists to design, document, govern, and continuously improve the information systems and business processes that power the organization. Operating at the intersection of process, data, technology, and business strategy, the Director of IS partners across departments to understand how work is handed off, where friction exists, and how systems either support or hinder execution. Using proven business process management (BPM) methods, this role turns process documentation into structured, enforceable workflows that create clarity, consistency, and measurable improvement. Success in this role is defined by making the organization easier to operate (reducing manual workarounds, improving information flow, and building trust by ensuring that critical work happens at the right time, in the right way).

Essential Duties and Responsibilities:

• Executive Partnership and Team Leadership
  • Partner with executive leadership to understand desired business outcomes, then lead analysts, engineers, administrators, and external partners (including MSPs and system vendors) to deliver those outcomes.
  • Foster a culture of ownership, accountability, and continuous improvement by making processes clear, usable, and consistently followed.
• Business Systems Strategy and Integration
  • Own the strategy, design, and evolution of the organization's core business systems.
  • Ensure systems are intentionally integrated to support how work flows across departments, not optimized in isolation.
  • Translate organizational goals into scalable systems that support growth, adaptability, and operational clarity.
• Process Ownership, Documentation and Optimization
  • Own the documentation of the organization's core processes, with explicit focus on cross-department handoffs, inputs, outputs, and ownership.
  • Use a BPM (Business Process Management) approach to convert documented processes into structured workflows that drive consistent execution.
  • Identify opportunities to simplify, standardize, automate, and improve workflows using automation and AI-enabled tools.
  • Establish process adherence and frequency measurement to ensure critical activities occur reliably and at the appropriate time.
• Data Strategy, Governance, and Insight
  • Define and govern the organization's core data pillars as authoritative sources of truth.
  • Ensure data is accurate, accessible, and responsibly used to support reporting, analytics, and AI-enabled decision-making.
  • Improve leadership confidence in data by aligning systems, processes, and reporting definitions.
• Technology Delivery, Infrastructure and Vendor Management
  • Provide oversight of the technology and infrastructure that enable business systems, ensuring reliability, security, and fitness for purpose.
  • Manage internal IT resources and external vendors with a focus on value, accountability, service quality, and responsible spending.
  • Ensure technology investments directly support documented processes and organizational priorities.

Education: Master's degree in Information Systems, Business Administration, Computer Science, or a related field required. More advanced education or equivalent professional experience is a plus.

Experience: 7+ years of progressive experience in information systems, business systems management, or related roles. Demonstrated success aligning systems, processes, and technology to organizational goals. Experience leading cross-functional initiatives and driving organizational change. Experience in non-profit, mission-driven, or resource-constrained environments preferred.