Director of Key Accounts at Dominion Payroll

Job DescriptionJob DescriptionDominion Payroll is hiring a Director of DP Key Accounts!If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.Reasons you should join Dominion Payroll:Rock solid industry leader for HCM and payroll and original partner in the iSolved NetworkInc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the countryRenowned for 99% customer retention with industry leading Net Promoter ScoreProprietary, web-based technology that provides competitive advantagesLocally owned and operatedPhenomenal opportunities for advancementHere's what you'll do day-to-day:Manage the Key Account ManagersWork closely with Client Services and the Key Account Support teamServe as the point of escalation for Key Account clients Serves as primary point of contact for designated top tier clients that will benefit from a dedicated resource who fully owns the client relationship and adds value to the partnershipCreates and delivers a consultative client interaction model that continually drives results and delivers value for our clients by identifying service and training opportunities, tracking issue resolution, and managing a regular cadence of meetingsCollaborate with Sales, Marketing, and Operations to drive growth Recruit, hire and train new team members as necessary to support the growth of the HR services offeringManage relationships with other departments and third-party partnersEvaluate model delivery and client satisfaction and adjust as necessaryAnalyze client satisfaction and NPS scores quarterlyServes as liaison who advocates for clients and leverages internal resources within various departments to deliver exceptional client experienceHere's what we're looking for:Bachelor's Degree with 5-10 years of leadership experience A 'business owners' mindset that will focus on building continuing to build out this service and driving revenue growth through retention and upsell opportunitiesFlexibility and adaptability to thrive in a growing, dynamic organization Keen awareness and knowledge of the latest industry trends and changes Minimum of 3-5 years of experience in account management, relationship management, or customer success roleMust be highly proficient in all elements of payrollStrong customer focus, problem-solving and analytical skills, coupled with flexibility and a strong sense of urgency Strong presentation skills and being comfortable speaking in front of groupsMust possess expertise in all Microsoft Office applications and be able to effectively utilize available office management technologyCommunication skills, both written and verbal, have to be 100%Exceptional organizational skills and multi-tasking abilities along with attention-to-detail and a high degree of accuracyExcellent interpersonal skills and ability to build strong relationships at all levels within the companyAbility to work independently, be self-motivated, detailed-oriented and organized.Able to deal with difficult, sensitive, and confidential issues.Familiarity becoming the trusted leader in a related field by analyzing customer problems, mastering product knowledge, and differentiating from the competitionMaintain knowledge of industry trends and changesUnderstand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.Community: We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.GSD: Get Shit Done! Start right now and don't stop. We are never done.Rise Above: Expectations, disagreements, ego, challenges - push yourself to become the best version of you.Passion: Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.Create Culture: Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.DP No Se Vara: Never get stuck. We find a way or make a way.Excellence: Don't let good be the enemy of great. Every single thing that you do matters!Company Perks: Freedom to work from home two days a week