Real Estate Director Of Operations at Sonder Northwest

Job DescriptionJob DescriptionAsk yourself:On a scale of 1 to 10, is your work ethic a 10 and grounded in healthy boundaries and respect for people?Do you have true grit and tenacity, and believe that we can create better systems for clients and communities—not just bigger numbers?Do you solve problems creatively while maintaining high standards and attention to detail?Do you relate well to people from many different backgrounds and think on your feet, especially in stressful moments?We’re hiring a Director of Operations (DOO) who gets things done with excellence, thrives in a fast-paced environment, and cares deeply about people, community, and impact—not just production. This role is central to making a thriving, values-driven real estate business even better.Sonder Northwest is a high-achieving, community-minded real estate team serving Portland and SW Washington. We’re focused on:Dignity and inclusion: Everyone deserves to be seen, heard, and respected in the process of buying or selling a home.Service and education: We slow down to explain, advocate, and empower clients to make confident decisions.Impact beyond the closing table: Our work is tied to community partnerships—supporting local nonprofits that are meeting a need in our community.Collaboration and growth: We operate with integrity, curiosity, and a deep commitment to helping our people build sustainable businesses and meaningful lives.Who are we looking for?You are a systems-minded, heart-forward leader who creates efficiency through organization and innovation, and you care as much about how we do things as what we achieve.You’re passionate about operational excellence, but you’re equally committed to equity and a client-first experience.You’re energized by building and managing processes that empower agents to focus on relationships and production, while you run the systems that make it all possible.You’re comfortable holding a high standard, having clear and kind conversations, and making sure our operations reflect our values in every detail.The Director of Operations is a key leader within the team, ensuring that all administrative, operational, and financial functions run smoothly and effectively. You’ll work closely with leadership to support agent productivity, client experience, community impact, and company growth.Compensation & BenefitsSalary Range: $75,000 – $85,000 (commensurate with experience)Paid Time OffProfit SharingOpportunities for professional development, education, and growth within the teamCompensation:$75,000 – $85,000 annual salaryResponsibilities:Operations & SystemsBuild, implement, and manage systems for transaction coordination, internal communication, financial management, information management, and marketing.Maintain and improve operational systems to ensure efficiency, scalability, and alignment with our values of transparency, inclusivity, and accessibility.Create and maintain an operations manual documenting all systems, standards, and best practices.Oversee office technology, software platforms, and equipment needs; recommend improvements that support both efficiency and client care.Financial ManagementEnsure timely collection of commissions and financial accountability.Track expenses, ROI, and key performance metrics for operational and marketing initiatives, with an eye toward sustainable, responsible growth.Agent Support, Client Experience & AccountabilityOversee the onboarding and training of new agents, ensuring they understand both our systems and our service standards and community commitments.Develop and implement systems for accountability, goal tracking, and productivity that support agents as whole humans, not just as producers.Support agents with tools, systems, and resources that enhance their success and uphold a consistent, high-quality client experienceMaintain responsibility for sales tracking and performance dashboards to provide clear, data-informed insights.Culture, Community & GrowthHelp protect and nurture a culture of service, learning, and continuous improvement.Hire, train, and lead administrative team members as the team grows, modeling inclusive leadership and clear communication.Collaborate with leadership to plan and execute growth initiatives that are aligned with our mission and community impact.Support the logistics and implementation of community partnerships, client events, and give-back initiatives.Qualifications:Bachelor’s degree preferredReal estate license required (or ability to obtain)3–5 years of administrative or operations experience, ideally within real estate1–3 years of leadership, management, or supervisory experienceExperience in a values-driven, client-service, or nonprofit/mission-oriented environment is a plusKey Skills & AttributesExceptional organizational and project management abilitiesStrong written and verbal communication skills, including the ability to communicate clearly and compassionately in high-stress situationsFinancial management and analytical skillsCalm under pressure and focused on solutions, not blameService-based, equity-minded, and growth-oriented mindsetLearning-based, coachable, and team-focusedAbility to lead by example, hold others accountable with care, and model our values dailyAbout CompanySonder Northwest is a Portland and SW Washington real estate team built on the belief that everyone deserves to be seen, respected, and supported during one of life’s biggest financial and emotional decisions. We blend strategic market expertise with genuine care for clients and our community.Our work extends beyond the closing table - every transaction creates real community impact by supporting local nonprofits, helping unhoused neighbors, building home libraries for kids, providing diapers to families, and backing organizations that keep people safely housed.We are collaborative, education-driven, and fiercely client-focused. We take time to explain, advocate, and bring clarity, while strong systems ensure a smooth and predictable experience.At Sonder Northwest, we’re not just facilitating real estate transactions; we’re building stable foundations and more welcoming neighborhoods.