Class Action Claims Administrator at Crisp Recruit

Are you a detail-oriented professional who thrives in fast-paced environments where organization communication and client connection drive meaningful outcomesDo you excel at balancing high-volume client interactions with precise administrative tracking ensuring no opportunity slips through the cracksAre you someone who can build trust quickly over the phone follow up with persistence and professionalism and guide clients through completing essential documentsIs your communication polishedwhether youre calling texting or emailing potential class membersensuring clarity compassion and forward movementAre you energized by work that directly helps employees assert their rights and join class and collective action cases that make a national impactFinal question: When faced with a challenge do you get excited or run away** IMPORTANT: TO APPLY **If you have any questions please email only.Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.**RECRUITERS DO NOT CONTACT**USA Employment Lawyers is a national plaintiff law firm fiercely committed to protecting the rights of workers across the country. Based on a foundation of integrity and driven advocacy the firm specializes in wage-and-hour class actions and collective action litigation. Under the guidance of Attorney Jordan Richards Esq. USA Employment Lawyers employs its comprehensive knowledge of employment law and delivers strategic client-focused representation to achieve successful and timely case resolutions for employees from diverse backgrounds.The firms culture centers on a results-oriented compassionate approach that sets it apart in the legal community. Clients benefit from attentive service and creative problem-solving with the legal team providing personalized guidance through complex litigation processes. Thousands of employees place their trust in USA Employment Lawyers to be not only their legal advocate but also their partner in justice securing deserved compensation while navigating challenging employment issues. Professionalism clear communication and collaboration are valued both in the courtroom and throughout all interactions within the firm.For a Class Action Claims Administrator this is an opportunity to play a pivotal role at the front lines of high-impact litigation helping workers across the country join important cases and receive the justice they deserve.As a Class Action Claims Administrator your work ensures every qualified class member has the opportunity to formally join the firms active cases. You will manage high volumes of incoming opt-ins track their progress and personally connect with potential clients to guide them through signing essential documents.What youll do:Client Follow-Up & Conversion: Monitor incoming class action submission forms and identify qualified potential class members. Call text and email potential clients to explain the case answer questions and guide them through the opt-in process. Build rapport and establish trust so clients feel confident moving forward. Persuade and motivate potential class members to complete and return forms promptly. Ensure every client interaction reflects professionalism clarity and compassion.Administrative Tracking & Case Organization: Maintain detailed tracking of opt-ins follow-ups and completed forms using Excel and the firms case-management systems. Keep real-time records of document status communication attempts and client responses. Identify and escalate bottlenecks trends or client concerns to the legal team. Support the long-term transition toward filing signed opt-ins with the court (training provided).Communication & Documentation: Draft professional grammatically sound emails and messages to clients (AI may be used as support but strong judgment and writing skills are required). Deliver consistent updates to attorneys and paralegals on opt-in volume conversion status and outstanding items. Represent the firm with professionalism in every interaction ensuring the client experience aligns with the firms values.Team Support & Collaboration: Work closely with attorneys paralegals intake and the marketing team to ensure opt-ins are processed quickly and efficiently. Contribute to a fast-moving collaborative environment with a proactive solutions-focused mindset. Support a rapidly growing caseload with urgency and accuracy.What were looking for:Experience: 13 years in a law firm intake center marketing sales customer service or a client-facing administrative role. Experience as a legal assistant case manager or intake specialist strongly preferred. Prior work in a fast-paced high-volume environment is a plus.Skills & Competencies: Strong verbal communication and the ability to build trust quickly with potential clients. Confident phone presence and comfortable making high-volume outbound calls. Excellent written communication and impeccable grammar. Proficiency with Excel and the ability to learn new software platforms quickly. High organization accuracy and follow-through with multiple ongoing tasks. Persuasive communication style with a client-first ethical approach to closing opt-ins. Bilingual (Spanish/English) preferred but not required.Professional Attributes: High urgency and ownershipsomeone who steps in immediately when cases accelerate. Compassionate personable and able to support clients who may be anxious or unsure. Dependable and punctualable to work on-site daily in a collaborative environment. Solutions-driven mindset with the ability to adapt to rapid workflow growth.Why you should work here:Meaningful Impact: Your work directly supports employees seeking justice making a real difference in peoples lives.Methodical Strategic Expansion: As the firm enters a methodical strategic growth stage this role offers long-term stability within a thriving national practice committed to expandingnot downsizing.Collaborative Team Culture: Join a focused dedicated team where professionalism advocacy and respect are foundational.Stable InOffice Role: A fulltime onsite position offering structure consistency and opportunity within a nationalscale plaintiff firm.Additional perks:Comprehensive Benefits Package: Benefits package including health dental vision insurance; 401(k) matching; paid time off.Location: Primarily based at Fort Lauderdale FL.You will join a focused results-driven team that values professionalism collaboration and clear communication engaging daily with courts clients and opposing counsel as a trusted representative of the firm. Through structure organization and an unwavering commitment to quality you will help transform complex nationwide cases into meaningful outcomes strengthening USA Employment Lawyers mission to protect workers rights and secure the compensation they deserve.Required Experience:Unclear Seniority Key Skills Corporate Paralegal,Baan,IT Sales and Marketing,Civil Quality Control,Activex,Jboss Employment Type : Full Time Experience: years Vacancy: 1