Director of Operations at Crisp Recruit

Are you the kind of operator who hears we keep reinventing the wheel and immediately wants to build the playbook system and scoreboard to fix itDo you thrive in founder-led businesses where the vision is big the pace is fast and you are the calm steady force that turns ideas into execution and measurable resultsCan you lead experienced team members through change without breaking culture while still holding everyone accountable to clear standards and KPIsFinal question: When faced with a challenge do you get excited or run away** IMPORTANT: TO APPLY **If you have any questions please email only.Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.**RECRUITERS DO NOT CONTACT**Bridger Law Group is a Georgia trial firm focused on personal injury and immigration serving clients statewide from offices in Peachtree Corners and Columbus. The firm has handled over 4000 matters recovered more than $60 million and continuously served its community for 12 the past 12 years.Clients rely on Bridger Law Group for straightforward advice and relentless advocacy. The team speaks English Spanish and Portuguese allowing them to connect with a diverse client base and guide clients clearly through complex legal matters.The firm combines technology-driven communication with high-touch service using modern tools to keep clients informed while maintaining the human connection that drives strong referrals and long-term trust.Bridger Law Group is in growth mode expanding into new markets and adding attorneys and staff. They are building the operational foundation to support multi-office multi-state growth in the years ahead.This is the first Director of Operations role in the history of Bridger Law Group. Leadership has invested heavily in vision coaching and strategic planning and now needs a true implementer to build the systems infrastructure and accountability that turn ambition into consistent predictable performance. Youll be the operational quarterback on the field while the owner acts as head coach and primary rainmaker working closely with leadership to set priorities turn them into clear projects and processes and make sure those projects actually get finished. If youre a calm low-ego systems-driven operator who enjoys building structure in a growing founder-led environment this role lets you shape the operational backbone of a firm poised for significant growth over the next five years.What youll do:Operational Leadership and Execution: Leads the execution of strategic and operational plans turning ideas into clear projects managing priorities and driving intake case management client experience and back-office initiatives to completion.Systems Processes and SOPs: Builds documents and maintains firmwide SOPs for intake workflow onboarding training and cross-office coordination to deliver a consistent scalable client experience.KPIs Measurement and Accountability: Creates the KPI framework reporting and review cadence and coaches leaders and team members to use data to improve performance and fully implement stalled initiatives.Team Culture and Change Management: Leads and supports operations staff builds trust with long-tenured team members manages change thoughtfully and solves problems calmly without drama.Growth Scalability and Multi-Location Operations: Designs systems communication standards and reporting that support multi-office multi-state growth while identifying risks and driving practical solutions.Freeing Leadership to Lead: Removes operational burdens from the owner and office manager so they can focus on business development and high-value legal work while you own day-to-day operational excellence.What were looking for:Background and ExperienceSeveral years in a Director of Operations COO Integrator or senior operations leadership role in a growing small to mid-sized organization.Experience as the right hand to a founder or owner with a track record of turning vision into clear plans and finished projects.Law firm or professional services experience is a strong plus especially if you have led admin and ops in a multi-attorney environment although it is not an absolute requirement.Experience supporting multi-location or multi-state operations is highly valued.Operational Skill Set:Proven ability to design and implement KPIs dashboards and scorecards and to create simple reliable ways to measure performance.Strength in building SOPs training programs and onboarding systems that can scale.Comfortable evaluating tools and technology selecting systems and driving adoption across the team.Leadership Style and Culture FitCalm steady and low-ego. You do not need the spotlight and you are comfortable letting the owner be the visible face of the firm while you run the engine.Direct logical and clear in your thinking with the ability to see operational risks and unintended consequences that others miss.Collaborative and coach-like not authoritarian. You know how to gain buy-in from people who have been doing it this way for 20 or 30 years.Comfortable challenging leadership with data and reason while maintaining respect and strong relationships.Traits and MindsetStrong bias toward execution. You are not satisfied with ideas that never get implemented.Analytical and process-oriented yet practical and grounded in what will actually work in a busy law firm.Growth-minded and excited by the firms ambitious goals for revenue and market expansion over the next five years.Comfortable with autonomy. You expect clear outcomes and context then you build the path to get there.Location and LogisticsBased in or willing to relocate to the Atlanta metro area with regular presence in the Peachtree Corners office and occasional travel to Columbus and any future offices.Why you should work here:Build something that lasts: You will not be maintaining someone elses system. You will be building the firms operational framework from the ground up in a role designed specifically for that purpose.Direct partnership with ownership: You will work directly with the owner and leadership team plus an engaged external coaching partner giving you exposure influence and real decision-making authority.Mission-driven impact: Your work enables better outcomes for clients navigating life-changing injuries or complex immigration journeys. You are not just optimizing numbers. You are supporting a firm that fights for people when they need it most.Growth and career trajectory: As the firm scales there is potential for this role to evolve into a higher-level operational leadership position in a larger multi-market organization.Additional perks:Additional Benefits: We offer a competitive compensation and benefits package that reflects the seniority and impact of this position including health benefits paid time off and other standard firm benefits. Specific details will be discussed during the interview process.This is a rare chance to step into a newly created high-impact role where the need is clear the vision is defined and the leadership team is asking for a seasoned operator to help them get where they are trying to go.If you are energized by building systems leading people through positive change and turning ambitious goals into operational reality we want to hear from you.Required Experience:Director Key Skills Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning Employment Type : Full Time Experience: years Vacancy: 1