Director of Operations (DOO) – Primary Care Services at Epic Health System Llc

Director of Operations (DOO) Primary Care ServicesLocation: Southfield MI (On-Site with Local Travel Across All Locations) Employment Type: Full-TimePosition SummaryEpic Health is seeking a dynamic and experienced Director of Operations (DOO) to oversee our Primary Care Service Lines including Internal Medicine Family Medicine and Pediatrics. This senior leadership role is responsible for driving clinical efficiency regulatory compliance financial performance quality outcomes and strategic collaboration across our primary care practices. The DOO will also oversee elements of Patient-Centered Medical Home (PCMH) implementation population health and integrated value-based care initiatives while coordinating cross-departmental alignment with Diagnostics Specialty Services and Care Management.Key ResponsibilitiesProvide leadership and oversight of operations across all Primary Care service lines.Develop and implement workflow optimization standard operating procedures (SOPs) and scheduling models to enhance patient access and throughput.Lead quality improvement initiatives focused on PCMH transformation preventive care chronic disease management and value-based metrics.Ensure alignment and collaboration with Diagnostic Services (Lab/Radiology) Specialty Services and Care Management programs.Monitor operational performance including visit volume provider productivity and access metrics.Oversee recruitment onboarding training and performance management of clinical and administrative staff.Direct departmental budgeting forecasting and expense control.Ensure compliance with CMS guidelines NCQA PCMH recognition and HIPAA regulations.Integrate population health strategies including HEDIS/STAR metric tracking RAF/MIPS optimization and panel management.Partner with IT and EHR teams to maintain effective digital workflows data integrity and reporting.Collaborate with clinical and executive leadership on strategic growth service line expansion and community outreach.Other job duties as assigned.Travel RequirementTravel is mandatory and could be up to 75% covering all Michigan locations.Minimum QualificationsBachelors degree in Healthcare Administration Business Public Health Nursing or related field.Minimum 5 years of experience in a senior leadership role overseeing ambulatory primary care operations.Knowledge of PCMH NCQA standards and primary care value-based care models.Familiarity with pediatric family medicine and adult medicine care models.Working knowledge of Athena or similar EHR systems.Demonstrated experience managing multisite primary care networks.Proficiency in healthcare operations analytics and quality reporting.Preferred QualificationsMasters degree (MHA MPH MBA MSN or equivalent).Certification in Lean Six Sigma or Project Management.Experience with ACO REACH MSSP or Medicaid/Medicare VBC contracts.Previous involvement in PCMH certification or recertification efforts.Pediatric and adult medicine operational integration experience.Core CompetenciesTeam leadership and culture developmentOperational standardization and scalingPrimary care quality and value performanceCross-functional collaborationFinancial and regulatory managementPerformance MetricsPatient access (same-day appointment availability panel management)Visit volume provider productivity and encounter captureHEDIS STAR and quality metric performanceStaff satisfaction and retention ratesCost management and operational efficiencyPCMH certification and audit readinessApplication RequirementsApplicants will be screened based on the following:5 years of experience in a leadership role within primary care operationsTrack record of improving patient access quality performance and team efficiencyEducational and credentialing background aligned with primary care leadershipFamiliarity with value-based care models and PCMH certificationDemonstrated ability to work collaboratively across departmentsWhat We OfferCompetitive SalaryHealth Dental Vision Life and Disability Insurance401(k) Retirement PlanGenerous PTO and Paid HolidaysProfessional Development and Growth OpportunitiesA mission-driven supportive team environment focused on delivering innovative high-quality careWhy Join EPIC HealthAt EPIC Health we are a patient-first outcomes-driven multispecialty healthcare organization committed to delivering coordinated accessible and quality care. This role offers the opportunity to shape the future of our primary care model and work alongside an experienced leadership team focused on growth excellence and population health. EPIC Health is more than a healthcare providerwe are building the future of care for our communities.Ready to Lead ChangeIf youre ready to bring your leadership vision and operational expertise to a team thats redefining healthcare we want to meet you.Apply today at and become part of something truly EPIC.Background checks are required for this role.Required Experience:Director Key Skills Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning Experience: years Vacancy: 1