Director of Operations at Elwyn

Job DescriptionJob DescriptionOverviewJoin a Team That Changes LivesFor more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.At Elwyn, we take care of you while you care for others. We offer:Generous Paid Time OffComprehensive Medical/Dental/Vision Benefit PackagesEarned Wage Access/On-Demand PayPaid On-the-Job TrainingTuition ReimbursementCareer Advancement Opportunities and GrowthFlexible SchedulesRetirement Savings PlanJoin us and be a part of something bigger. Apply today.ResponsibilitiesElwyn seeks a Director of Operations to oversee the designated department programs and provide support to all assigned CRS managers. The Director of Operations is also responsible for the development and implementation of policies and procedures, and oversight of program operations.DUTIES AND RESPONSIBILITIESEnsure through review and delegation that assigned programs meet the needs of individuals supported, including, but not limited to, up to date annual plans, assessments, outcome implementation, monthly and quarterly reviews of progress, all required documentation, data collection, and completion of medical appointmentsIn the absence of Operations Manager, ensure ongoing review and implementation of individual’s annual plan as needed; this includes ensuring justification and request of Needs Group reassessment sent to the assigned Supports Coordinator.Ensure through review and delegation that programs comply with day to day operations requirements according to established policies, including but not limited to insurance of compliance with HIPAA, support of individuals’ rights, individuals’ funds security, and all other policies and standard operating procedures pertinent to individuals supported, staff, vehicle, and program requirementsEnsure through review and delegation that assigned programs meet all regulatory requirementsWork with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etcReview and facilitate staff compliance with training requirementsProvide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, corrective action, and terminationCoordinate with Human Resources (HR) for the hiring and discipline of all personnel, including investigations of disciplinary infractions as neededSupport the Operations Manager to ensure accurate and timely census settingEnsure program performance at budget levels as identifiedInterpret agency philosophy and establish standards of excellence for assigned program staffLead the development and implementation of assigned programs’ service priorities, goals and objectivesDevelop and implement systems for ensuring programmatic compliance in assigned areasParticipate in Supports for Living (SFL) Quality Improvement Department activities, including implementing Office of Developmental Programs’ (ODP) quality assurance/quality improvement requirements in assigned areasPerform on-call duties off hours as assigned, providing guidance and support to managers and staff per established on-call and operational policies and protocolsParticipate in committees and sub-committees as requestedContinuously improve operations through actions including but not limited to encouragement and utilization of feedback from individuals supported, staff, families, peers and other stakeholders, response to audit results, implementation of established best practices, and identification and prevention of potential problemsShare information and lessons learned toward continuous improvement with peers and administration for the benefit of all programsCreate and foster a positive workplace culture of support, encouragement and growth by creating shared vision and clearly communicating that vision, by having open and transparent communication, by recognizing the accomplishments of those he/she leads, and by being aware of the training and development needs and aspirations of those he/she leads.Manage and respond to requests in multiple areas including but not limited to Records Management, Payroll, Purchasing, Information Technology Services, and HR DepartmentsPlan, staff, review and organize staff assignments for assigned department projectsProvide operational assistance across various programs as neededProvide leadership, coaching, guidance, training and staff development to all levels of department staffProvide support and assistance to the Operations Managers in the areas of on-boarding of new employees, job postings and staff data changes/updates as neededReview and submit all staff related HR paperwork in absence of Senior DirectorAssists the Senior Director with reviewing and conducting interviews for team vacanciesWork with staff, managers and QI Director to ensure employee adherence to program policies and protocols including but not limited to safety measuresWork with Fiscal Department staff to verify payable and receivable accounts as neededDirect operations to ensure compliance with established Key Performance Indicators (KPIs) and provide input for the development of new measures as neededNotify directors, and managers as applicable, of any new policies and procedures in a timely manner.Plan, facilitate, lead and actively participate in program/administrative meetings, staff meetings and meetings with all other departments across the organization as neededProvide coverage as direct support professional, Program Specialist, Program Supervisor and/or Operations Manager as neededPerform CPR, first aid, and crisis intervention when needed in accordance with agency trained protocolsPerform other duties as assignedEDUCATION/EXPERIENCE/SKILLS QUALIFICATIONS:One of the following combinations of education and experience:Associate’s Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilitiesBachelor’s degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilitiesMaster’s Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilitiesFive (5) years of program operations and management experienceLeadership experience in process improvement or operational improvements preferredPrevious experience working within and managing a unionized workforce preferredStrong organizational skillsMust possess excellent communication and customer service skills along with strong interpersonal skillsDemonstrated intermediate skill level of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook; experience with Microsoft Teams preferredDemonstrated ability to anticipate future needs or problem areas and implement effective actionDemonstrated creativity in developing solutions to program problemsDemonstrated ability to adapt to changes in workload, especially during crisis situationsDemonstrated ability to perform duties in an independent manner with little or no need for direct supervisionDemonstrated ability to work effectively as part of a teamMust be able to perform CPR, first aid, and crisis intervention techniques using agency-trained protocolsMust possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record