Director of Operations at Family Service and Guidance Center of To

Job DescriptionJob DescriptionDepartment: Operations Job Status: Full-Time FLSA Status: Exempt Reports to: Chief Administrative OfficerPositions Supervised: Manager of Facilities/Maintenance, Team Manager of Janitorial, Team Manager of Food services, and Manager of Administrative Supports ProgramAmount of Travel Required: ModerateWork Schedule: Monday-Friday 8:00am-5:00pm (flexible to agency needs) POSITION SUMMARYThe Director of Operations is responsible for overseeing and optimizing the daily non-clinical administrative operation workflows as directed by the Chief Administrative Officer. The Director of Operations responsibilities include providing the leadership, management, vision necessary to ensure the agency has the proper operational efficiency and controls, developing administrative policies and procedures, managing budgets, supervising and training staff, implementing process improvements, leveraging data systems to enhance operational efficiency, analytic and reporting procedures, quality assurance and compliance, persons served satisfaction, maintain regulatory compliance (HIPAA, state, and federal standards), and support the organization’s mission of delivering high-quality behavioral health care. The Director of Operations may be asked to assist in other areas as needed to support overall operations, regardless of the specific role. ESSENTIAL FUNCTIONSOversees operational management issues, including the continued development and achievement of the business plan, budget and key performance indicators for all operations, review and analysis activities including condition of agency operations, profit/loss/costs, and forecast data to determine progress toward stated goals and objectives.Works with direct reports and Leadership Team to assist CAO with budget development. Works in tandem with the CAO/Leadership Team to coordinate, monitor, and make adjustments as needed.Champions a dynamic and healthy culture by driving quality improvement, revenue/profitability, compliance, and initiatives aligned with the agency’s goals and objectives; through a system of metrics and creating a culture of accountability.Monitors the budgeted productivity and expense projections and makes adjustments when necessary.Provides leadership in program development and review efficiencies of existing departments.Responds to community needs and/or industry trends to develop services.Serves on community committees and task forces as a representative of the agency.Act as an effective ambassador of Astra Mental Health and Recovery; works with internal/external partners.Develop and implement policies, procedures, and best practices to improve administrative efficiency and service quality.Evaluate administrative processes and recommend system improvements to enhance agency access to services.Attend and participate in applicable meeting(s) as needed to maintain regular communication between operations & administrative supports and other departments within the agency.Demonstrate cultural and linguistic competence.Approach interactions with individuals served and colleagues with a trauma sensitive lens.Support and actively promote the vision and mission of the agency and the philosophy of the strength’s perspective.Establish appropriate and professional boundaries with all individuals. Treat individuals with Dignity and Respect at all times.Consistently demonstrate the ability to work effectively within a team as well as individually. Ensure staff work as part of a team.Complete required reports, documentation and other paperwork in a timely fashion and according to procedure/protocol.Complete required agency and department trainingsOther duties as assigned, both written and implied. POSITION QUALIFICATIONSThis position requires: 1) a person with a Bachelor’s degree in Business related field, 2) a person with an Associate of Arts degree in Business related field with experience, 3) an individual equally qualified by work experience or a combination of work experience and education, with one year of experience substituting for one year of education.Must be 21 years oldMinimum of five years supervisory experience required.Prefer experience with behavioral health.Must have good command of the English language; must be able to read, communicate clearly and therapeutically with persons served and staff, both verbally and in writing, in a professional manner.Strong proficiency in MS Office Suite and using personal computers/keyboard required.Successful completion of criminal background check and DCF Child & Adult Abuse Registry check, and other applicable background investigations.Possess a valid Kansas driver's license, reliable transportation, and proof of auto insurance.KNOWLEDGE/SKILLS/ABILITIESEffective communication skills (verbal and written)Customer focused (internal and external)Excellent listening skillsExcellent Interpersonal skillsAccountabilityReliabilityTrust/IntegrityAdaptability/FlexibilityTime ManagementOrganizational SkillsProficiency in MS Office Suite with ability to learn other software programsRelationship buildingProblem SolvingAttention to detail and accuracy in workBeing collaborative PHYSICAL DEMANDSN (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/CarryStand (F) 10 lbs. or less (F) Walk (F) 11-20 lbs. (F) Sit (F) 21-50 lbs. (O) Manually Manipulate (N) 51-100 lbs. (O with assistance) Reach Outward (O) Over 100 lbs. (O with assistance) Reach Above Shoulder (O) Climb (O) Push/PullCrawl (O) 12 lbs. or less (F) Squat or Kneel (O) 26-40 lbs. (O) Bend (F) 41-100 lbs. (O) SUPERVISORY RESPONSIBILITIESKey supervisory responsibilities include:Team LeadershipProvide clear direction and guidance to team membersSet and communicate team goals and performance expectationsFoster a positive and collaborative work environmentPerformance ManagementConduct regular performance evaluationsProvide constructive feedback and coachingIdentify areas for improvement and implement development plansResource AllocationAssign tasks and projects to team members based on skills and workloadManage team schedules and deadlinesEnsure efficient use of resources and budgetDecision MakingMake sound decisions regarding team operations and personnel mattersResolve conflicts and address issues within the teamContribute to departmental strategic planningCommunicationFacilitate effective communication within the team and with other departmentsConduct regular team meetings and one-on-one check-insReport team progress and issues to upper managementHiring and TrainingParticipate in recruitment and selection of new team membersOversee onboarding and training of new employeesIdentify and coordinate ongoing training opportunities for team developmentCompliance and SafetyEnsure team adherence to company policies and proceduresMaintain a safe work environment and enforce safety protocolsStay updated on relevant industry regulations and standardsWORK ENVIRONMENTThis position is essential to operations with an office-based work environment, primarily on site, some community involvement, and requires a flexible schedule. This position supervises individuals in multiple agency locations. Occasional travel between sites, partner agencies, and community events. Frequent interruptions may occur. Most interactions are with agency staff, people served, contractors, state and local entities. Minimal to moderate risk of exposure to aggressive and/or acting out (verbal and physical) people served. Position requires long periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone. Ability to perform duties as required in a fast-paced office environment. The environment can range from quiet and steady, to busy, depending on the flow of individuals and the center’s schedule.