Director of Operations | Full Time | DoubleTree Tampa Rocky Point Waterfront | Tampa, FL at OCI Hospitality

Job DescriptionJob DescriptionWelcome to DoubleTree Tampa Rocky Point Waterfront! We're thrilled that you're considering joining our team. At DoubleTree, we offer a range of amenities including 291 comfortable rooms, a well-equipped fitness center, a business center, versatile meeting rooms, an inviting outdoor pool, and a popular on-site restaurant. Situated in Tampa, Florida, our hotel provides convenient access to Clearwater Beach, Tampa International Airport, and Downtown Tampa, all while enjoying the serene beauty of our waterfront location. Come be a part of our exceptional team and help us deliver outstanding experiences to our guests!Position Summary The Director of Operations is a key member of the Executive Committee and is responsible for ensuring exceptional guest satisfaction across all areas of the hotel. This role provides direct oversight of the Front Desk, Housekeeping, Shuttle, and Night Audit teams, while working closely with all other departments to deliver a seamless and memorable guest experience. The Director of Operations drives operational excellence, fosters strong interdepartmental collaboration, and ensures that every guest feels welcomed, cared for, and valued in accordance with Hilton brand standards.The ideal candidate brings a proven track record of enhancing service delivery through cross-functional partnership. Candidates should be prepared to demonstrate-using specific, quantifiable examples-how they have identified and resolved operational friction points, improved service consistency, and elevated guest satisfaction even during periods of peak occupancy, lean staffing, or unexpected challenges.Essential Duties and ResponsibilitiesLeadership & Cross-Departmental CollaborationProvide daily operational leadership while serving as the primary liaison among all hotel departments.Serve as a visible, engaged leader across all shifts, including regular MOD responsibilities, consistently modeling collaborative problem-solving.Build strong, proactive partnerships with all department leaders to anticipate and eliminate guest service obstacles (e.g., coordinating breakfast demand with shuttle timing, aligning Housekeeping priorities with event schedules, and coordinating maintenance activities around VIP arrivals).During the interview process, candidates will be asked to present at least three detailed examples ("case studies") demonstrating how they successfully united multiple departments to resolve a recurring guest-impacting challenge, including measurable outcomes (e.g., "Reduced check-in wait times by 42% during high-volume convention periods through a jointly designed Front Desk–Engineering communication protocol").