Director of Operations Home Care Agency at Assisting Hands Cave Creek

Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offVision insuranceAbout Us:Assisting Hands Home Care Cave Creek is a growing, client-centered home care agency dedicated to providing high-quality, compassionate, non-medical care to individuals in their homes. We pride ourselves on the level of care we provide to our community. Our highly rated family-owned franchise is seeking a driven, results-oriented Director of Operations to manage the franchises daily activities.Position Summary:The Director of Operations is responsible for all aspects of franchise operations, including staffing, compliance, client services, community outreach, and financial performance. This role requires a hands-on leader who can manage through data, build strong teams, and deliver exceptional client and caregiver experiences.Key Responsibilities:Execution of the franchises business planManage team and franchise performance through key metrics such as revenue growth, caregiver utilization, retention, client satisfaction, and profitabilityProvide leadership and professional development to an office team comprised of a Care Manager, Scheduling Manager, Marketing Manager, and their direct reportsResponsible for the HR function, including compliance with all state, federal, and agency regulations. Recruitment, hiring, training, and retention of caregivers and office staff. Supported by recruiting and hiring specialistsAccountable for the Finance function, including managing budgets, performing payroll, accounts receivable/payable, and financial performance. Day-to-day accounting and bookkeeping activities are performed by a professional accounting firmAccountable for accurate documentation, reporting, and operational recordsManage and resolve client and caregiver escalations professionally and promptlyQualifications:Minimum 3 years of management experience in home care, home health, or a related field is REQUIRED. 5+ years is preferred.Bachelors degree in Healthcare Administration, Business Management, or related field (preferred)Strong understanding of home care operations, regulations, and best practicesProven ability to manage by metrics and performance dataStrong leadership and operational management skillsExcellent communication, organizational, and problem-solving abilitiesExperience with scheduling, billing, and client management in a home care environmentWorking knowledge of scheduling and client management tools, i.e. AxisCare and WellSkyValid drivers license and reliable transportationAble to pass a background check and drug screeningCompensation & Benefits:Base Salary: $80,000$95,000 annuallyBonus: Up to 20% annual performance-based bonusPaid time off and holidaysHealth, dental, and vision insuranceProfessional development and career growth opportunitiesSupportive leadership team and positive work culture