Director of Operations at Hope Medical Clinic

Job DescriptionJob DescriptionSalary: $70,000 to $80,000At Hope Clinic, our mission is to serve the whole person with compassionate, high-quality care. We are seeking aDirector of Operations to join our leadership team and ensure that core programs run efficiently, effectively, and in alignment with our mission to serve all in Jesus' name. If you are energized by mission-driven work and skilled in operational excellence, we'd love to hear from you.The Director of Operations provides hands-on oversight and structured guidance for all program areas, fostering strong cross-program coordination and continual process improvement. This role partners with program managers and leadership to set operational goals, track outcomes, and strengthen workflows so that Hope Clinic can deliver impactful, whole person care to the uninsured in our community.What Were Looking For:Bachelors degreeMinimum of 5 years experience in nonprofit social services program supervisionPrior supervisory experienceExperience working in and managing diverse, client-facing programsStrong critical thinking, implementation, and project management skillsStrong assessment skillsOperational proficiency with strong process-focus and change management skillsClear and direct communication styleDemonstrated success in continuous quality improvementCommitment to Hope Clinics mission, identity, and core valuesWhat You'll Do:Provide direct oversight and operational guidance to program managers in Behavioral Health, Medical, Dental, and Food & Basic Needs programsEnsure programs are delivering quality services in alignment with mission and budgetDrive continuous quality improvement initiatives, identifying and implementing process enhancementsTake initiative to communicate, implement, and manage projects and new processes to strengthen cross-program coordinationSupport and coach program managers to strengthen leadership and mission-aligned decision-makingProvide direct support and engagement with program managers to address and resolve difficult client/patient issuesEstablish and monitor program metrics and outcomes, reporting to leadership team and Hope Clinic boardCollaborate with HR, IT, volunteer program, and facilities to ensure effective use of resources within programsRegularly inform Development and Communications & Marketing teams of relevant program information, initiatives, events, etc. to promote Hope Clinic and support strong donor/partner/community engagementHope Clinic is proud to offer a strong benefits package designed to truly care for our team. Highlights include paid vacation and sick time, generous paid holidays (including the week between Christmas and New Years), and comprehensive medical, dental, and vision coverage. Dental and vision are offered at no cost, and medical coverage is provided at a very affordable, better than benchmark employee rate. Our benefits go above and beyond what most employers offer, reflecting our commitment to supporting and valuing our staff.A cover letter detailing your specific interest in Hope Clinic must accompany resume. Resumes without a cover letter will not be considered.Hope Clinic is an equal opportunity employer. All applicants who meet the stated qualifications are encouraged to apply.