Director of Operations - Janitorial Services at Extra Hands Services, Inc.

Job DescriptionJob DescriptionABOUT EXTRA HANDS SERVICES, INC.We are award-winning commercial cleaning specialists who understand the facility challenges faced by today's business leaders in the medical, food service, pharmaceutical, manufacturing, and distribution industries. Since 2008, we have been trusted to provide customized services that set the standard for quality within the commercial cleaning industry. Our services range from a basic one-day janitorial service to a comprehensive 7-days-a-week solution.We work to build relationships with our clients and employees. To provide excellence in service, we need an amazing team. That's why we offer competitive pay, great benefits, a positive work culture, transparent communication, and upper management that is accessible to all personnel.The Director of Operations (DOO) will oversee all janitorial service operations, ensuring high-quality service delivery, customer satisfaction, and operational efficiency. Key Responsibilities: - Oversee multi-site janitorial operations and ensure compliance with company standards. - Develop and implement systems to improve operational efficiency and quality. - Manage and mentor Area Supervisors, fostering career growth opportunities. - Build strong customer relationships through transparent communication and accountability. - Monitor financial performance, labor costs, and ensure profitability. - Lead incident resolution processes and customer retention initiatives. - Drive continuous improvement aligned with company core values.What We're Looking For: - 7-10 years of janitorial operations leadership.- Track record of managing $5M+ portfolios. - Strong communicator, integrity-driven, client-focused.Education: A bachelor's degree in a field such as Business Administration, Operations Management, Hospitality Management, or related discipline is the standard expectation.Experience: Ten or more years of progressively more responsible experience in facilities, operations, or janitorial services. This includes significant time spent in a senior leadership or management capacity.Key skills: Beyond formal education, the position demands a specific set of high-level skills:Operational managementBudgeting and financial managementStrategic planningContract negotiationKnowledge of OSHA and other safety regulations