Director of Operations - Knoxville, TN at Covenant Health Urgent Care

Job DescriptionJob DescriptionDescription:At Covenant Health Urgent Care, we’re proud to care for the Knoxville community by offering high-quality, compassionate healthcare that’s fast, friendly, and affordable. Our clinics are open daily from 8:00 AM to 8:00 PM and feature onsite digital X-ray, EKG, and a full range of common lab tests.The Director of Operations is responsible for coordinating, planning, organizing, and executing Covenant Health Urgent Care’s operational needs. By partnering with our national leadership team as well as local center leads, the Director of Operations will create and maintain dynamic shift schedules for our teams, process payroll, manage finances, assist with patient service recovery, and drive other key operational initiatives. Responsibilities include:Leading both center-specific and market-wide projects to meet and exceed operational goals.Assisting the Patient Experience Team to maintain optimal patient satisfaction metrics, and support in service-recovery.Creating and maintaining center schedules and forecasting models for hiring in support of center operations.Managing electronic time entries, attendance, and time-off requests, to ensure payroll accuracy.Supporting the local teams by rearranging staff to cover “open shifts” due to sick call, patient volume and/or other unplanned events, including inclement weather.Participating in a rotating schedule to provide weekend operational support to centers.Maintaining centers, including but not limited to managing equipment, inventory, and supply invoices.Ensuring compliance of clinical and operational policies, procedures, and guidelines.Requirements:Strong candidates:Excel in a fast-paced, dynamic culture while making key decisions that align with our Values: teamwork, impact, efficiency, kindness, and integrity.Utilize prior experience and develop strong professional relationships in support of and to enhance day-to-day operations.Commit to a leadership style that focuses on integrity and promotes a positive work culture.Work collaboratively in a diverse setting and adapt to roles that vary in order to support our patients and teams.Possess excellent organizational, project management, and oversight skills.Qualifications:2–5 years of experience in an urgent care or similar healthcare setting.Bachelor’s degree in healthcare administration or a related field preferred.Who is Urgent Care Group?Urgent Care Group’s (UCG) Mission is to provide fast, friendly, and affordable healthcare in every community. Based in Nashville, UCG was founded in 2017 to create the leading urgent care company. Urgent Care Group partners with premier health systems and excellent providers committed to expanding access to high-quality healthcare.The Urgent Care Group Network includes more than 55 centers operating as six brands: AnMed Urgent Care in partnership with AnMed in South Carolina, Covenant Health Urgent Care in partnership with Covenant Health in Tennessee, Health Choice Urgent Care in partnership with Northside Hospital in Georgia, Medac Urgent Care in North Carolina, MEDcare Urgent Care in South Carolina, and Total Access Urgent Care in Missouri and Illinois. For more information, visit: UrgentCareGroup.com.We are an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.