Director of Operations at Lily and Fox

Job DescriptionJob DescriptionAbout Lily & Fox:Lily and Fox is a fast-growing DTC beauty brand best known for the largest selection of nail wraps in the world. We ship millions of orders to customers around the world using Shopify, Shipstation, and proprietary tooling. We have made it our mission to make beauty more affordable, and there is no company in the world that combines the quality, breadth, and affordability of our products. We are proud to be setting the pace for the future of the nail industry.Position Overview:You will have full ownership of our Fulfillment, Quality Control, and Customer Happiness teams. You will build systems to handle growth from millions of orders to tens of millions of orders, and help build out on-site manufacturing capacity for our next generation of products, which we believe will be the biggest development in nails since the invention of acrylic nails in the 1950s. You will have full ownership of identifying bottlenecks and overhauling processes to support our growth. You will lead your teams with confidence as we bring these industry-defining products to market.Responsibilities:Fulfillment TeamQuality Control TeamCustomer Happiness TeamHelp build-out on-site manufacturing of our next generation of productsCapacity planning and budget managementIdentifying bottlenecksOverhauling processesOptimizing warehouse layout and product flowShipping vendorsSuppliersDefect standardsCustomer NPSBasic Qualifications:Excellent written and verbal communication skills in EnglishMust be at least 18 years of ageMust have a valid driver's licenseMust be authorized to work in the United StatesBasic math skills (addition, subtraction, multiplication, and division)Ability to stand for extended periods of timeAbility to move over, under, and around shelves and other objectsFull use of hands and fingers to perform tasksAbility to work flexible shifts including weekends, and/or holidaysWho we are looking for:Experience managing high volume operationsStrong attention to detailHighly organizedExcited to get things done, in a fast-paced environmentInterested in learning new skillsAbility to problem solve and prioritize tasks to ensure efficiencyThe interview process will consist of the following stages:Culture QuestionnairePhone InterviewIn-Person InterviewWe pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to successfully pass a job-related hair drug/toxins test and a background check consistent with state law.You will be joining a small, tight-knit Team.What Lily & Fox Offers:Attractive salary + equityCompany paid insurance (medical, dental, vision, life, and disability insurance)4 weeks PTO per year (vacation, sick, holidays)Coaching and trainingHuge opportunities to learn new skills and grow with the company!Being a part of a fast-growing international business!If you love the idea of working with a team who:Do the impossibleTake chancesLearn continuouslyAre team-orientedStrive to know the futureYou'll love working with us.This is not a work-from-home position.Good luck to everyone who applies!Equal Employment Opportunity:Lily and Fox is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by law.This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Lily and Fox. Incumbents will follow any other instructions and perform any other related duties as may be required by their manager.Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Lily and Fox is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.Type: Full-time, on-siteSalary: $150,000 - $250,000 per year