Director Of Operations & Listings at Stonegate West Real Estate Group

Job DescriptionJob DescriptionDirector of Operations & Listings Stonegate West Real Estate Group | Palm Desert, CAFull-Time | Licensed Position | Reports to: CEO, Leslie L. McGrathPosition SummaryStonegate West Real Estate Group is a high-producing real estate team built on Trust | Relationships | Results. Our niche market is probate and trust, with the ability to solve all the real estate needs for our attorney partners. We are a team that focuses on business by referral through the Buffini coaching and training programs.We’re seeking a seasoned, licensed real estate professional to serve as our Director of Operations & Listings — the operational right hand to the Team Leader.This role is responsible for leading all day-to-day operations of the business, overseeing listings from start to finish, ensuring flawless execution, mentoring staff, and implementing systems that support continued growth.This is a leadership position for someone who thrives in structure, loves details, and can confidently run the business while the CEO is focused on strategy, growth, recruiting, lead generation, and new partnerships.Compensation:$72,000 - $79,000 +Responsibilities:Core ResponsibilitiesOperational LeadershipAct as the primary point of contact between Leslie and the team for daily operations and communication.Lead, train, and mentor administrative and showing staff; hold weekly ops meetings to track accountability and progress.Enforce communication standards, task completion, and workflow consistency.Manage all company systems (RealSmart Agent, Buffini CRM, FLEX MLS, Canva, shared drives).Submit payroll every two weeks and make 1099 payments to contracted staff.Continuously refine SOPs and implement improved processes as the team grows.Assist in onboarding and training new team members.Serve as liaison to vendors, transaction partners, and consultants.Listing Management for LLM & Client ExperienceOversee all active listings from signed agreement through close of escrow.Prepare and manage all listing documents, disclosures, and MLS entries with the help of administrative staff.Schedule and coordinate photography, staging, marketing, and open houses with the help of administrative staff.Track showing activity, gather feedback, and deliver timely seller updates.Manage offers, counteroffers, and contract execution while maintaining client satisfaction.Ensure listings are marketed consistently in alignment with brand standards.Handle Leslie’s personal listings and buyer transactions as needed.Systems & ReportingMaintain and update the team’s production dashboard (active listings, pending, closed).Monitor contract deadlines and ensure compliance.Track marketing ROI, listing performance, and operational efficiency.Present a concise weekly update to the Team Leader with priorities, progress, and problem-solving recommendations.Support quarterly business planning with KPIs and production metrics.Schedule & AvailabilityREQUIRED: Minimum 40 hours per weekOffice Expectations: M–Th 9:00 a.m. – 4:00 p.m. (Palm Desert)Flex Time: Evenings/weekends as required for listings and client needs (tracked with time banking).Availability: Must be reachable during business hours for team coordination. Client coordination as needed.Compensation & Bonus StructureBase Salary: $72,000 – $79,000 annually (commensurate with experience)Gas/Phone Allowance: $75 per pay period, paid on a monthly basis = $162.50/monthVacation/Sick Leave: Standard per California employment lawPerformance-Based BonusesBonuses are calculated and paid quarterly, tied directly to measurable outcomes:CategoryKPI / MeasurementBonus RangeListing Operations95%+ of listings launched within 5 days of signed agreement; 100% listing documentation complete; average DOM under 30 days$500–$1,000 per quarterClient Satisfaction90%+ positive reviews/testimonials collected from sellers$250–$500 per quarterTeam Production Bonus0.25%–0.5% of total team GCI from closed listingsPaid quarterlySystems & SOP DevelopmentAll SOPs are updated quarterly; new processes are implemented that increase efficiency$250–$750 per quarterOnboarding & TrainingEach new agent/staff member onboarded and trained successfully to full productivity$500 per successful team member paid at 90 daysDiscretionary “Above & Beyond”Exceptional leadership, client wins, or operational breakthroughsCEO discretionTotal Annual Compensation Range (Base + Performance): $85,000 – $110,000+ potentialKey Performance Indicators (KPIs)Average Days on Market (DOM): ≤ 45 days for active listingsList-to-Sale Price Ratio: ≥ 98% of list priceClient Review Collection Rate: ≥ 90% of closed sellers provide testimonialsTeam Accountability: 100% of assigned tasks completed weeklySystem Maintenance: CRM, MLS, and shared files are current within 24 hoursOperational Efficiency: Measurable reduction in missed deadlines or client complaintsPersonality & FitCalm, confident, nurturing, and respected — the person who “handles it.”Detail-oriented but relational; polished but approachable.A true leader who can mentor others while keeping pace with a high-energy CEO.Understands discretion, trust, and the importance of brand alignment.Qualifications:Required QualificationsActive California Real Estate License in good standing with CAR, MLS, and Supra access.5+ years of residential real estate experience — preferably on a team or in operations leadership.Deep understanding of contracts, timelines, escrow, and listing procedures.Highly organized with impeccable follow-through and systems thinking.Proficient with MLS, CRM platforms, Microsoft Office, Canva, and digital transaction tools.Excellent verbal and written communication.Leadership presence — calm under pressure, decisive, accountable.About CompanyAlignment with Stonegate West Real Estate Group’s Mission and VisionMISSION STATEMENT: Our core mission is centered around fostering trust, cultivating meaningful relationships, and delivering tangible results.VISION STATEMENT: At Stonegate West, we aspire to transcend the conventional role of a real estate group. Our vision extends beyond mere transactions to become an integral part of your estate and financial planning team. Recognizing the profound impact of real estate assets, liquidation, and trades on overall wealth, we are committed to providing expert guidance and support.STANDARD OPERATING PROCEDURES: TM will adhere to all written SOP. SOP is a working document that is revised (2) times per calendar year to ensure it has updated systems and processes in place.