Director of Operations at Monogram Health Inc

Job DescriptionJob DescriptionPosition: Director of OperationsThe Director of Operations will partner closely with the VP of Operations to ensure seamless execution of Monogram Health’s clinical program operations. They will manage impactful initiatives across key domains (APP treatment protocols and workflows, clinician support services, behavioral health, social determinants of health, and more) while fostering alignment between corporate functions and regional teams. Success in this role requires strong strategic thinking, problem solving, operational rigor, and the ability to translate priorities into actionable outcomes.ResponsibilitiesDrive strategic initiatives across all operational functions, ensuring alignment with organizational goalsSupport development and execution of operational workflows and roadmapsMonitor performance and adoption metrics to identify opportunities for improvement across programs and regionsServe as liaison between Operations and other teams and functions that we frequently interact with (Regional (Pod) leadership, Behavioral Health, IT, Finance, etc.)Facilitate communication and alignment between regional leadership, operations teams, and IT (tech)End-to-end ownership of projects and initiatives under the VP of Operations’ domainSupport development and execution of IT (tech) and reporting roadmaps for items related to clinical operationsAssist in oversight of clinical operations and integration, clinician support services, behavioral health program, and social determinants of health initiativesSupport evaluation and optimization of workflows, policies, and processes to improve efficiency and qualityPartner with leaders to ensure compliance with regulatory and client requirementsMaintain documentation and tools that promote clarity of roles and responsibilities across teamsCollaborate on organizational structure reviews, including evaluation of roles, titles, and job descriptionsConduct analysis of operational and clinical data to identify trends and opportunities for improvementAssist with the development of dashboards and reporting tools (and priorities) to monitor KPIs and progress toward strategic goalsProvide insights and recommendations to inform executive decision-makingLead or assist with high-priority projects assigned by VP of OperationsSupport initiatives and key leadership duties of the Chief Medical Officer in partnership with the VP of OperationsAct as a thought partner on strategic decisions, organizational design, and operational improvementsPrepare materials for executive and leadership meetings, ensuring accuracy and clarityPosition RequirementsBachelor’s degree required; master’s degree preferred but not required for those with relevant experience5+ years of experience in operations, strategy, consulting, or analytical rolesStrong analytical skills with advanced proficiency in Microsoft Excel and PowerPointExperience in healthcare or high-growth environments preferredExcellent communication and relationship-building skills; ability to influence without authorityHighly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.BenefitsComprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accountsFinancial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resourcesTime Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leaveWellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discountsAbout Monogram HealthMonogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.