Director of Operations (Property Manager) at Auberge Resorts

The Director of Operations at Auberge Beach Residences is responsible for supporting AubergeCollections mission and vision while delivering exemplary luxury-level experiences for all residents andguests for three associations residents and guests. This role provides leadership and coordination acrossthe Lifestyle Front Desk Beach & Pool Valet and Housekeeping teams while managing vendorrelationships and ensuring that service delivery meets the highest standards. The Director of Operations isthe primary liaison for resident requests feedback and concerns and plays a key role in maintaining thepropertys reputation for excellence. This position requires weekend Manager-on-Duty (MOD)responsibilities and acts on behalf of the General Manager in their absence.Operational ExcellenceLead and coordinate daily operations across lifestyle front desk beach & pool valet and housekeeping departments.Ensure all service standards are maintained with a focus on personalization consistency and hospitality excellence.Serve as the main point of contact for residents regarding issues concerns and requests ensuring timely follow-up and resolution.Conduct property walkthroughs to ensure the building amenities and common areas comply with Auberge standards. Maintain confidentiality and security of resident information records and communications.Serve as Manager on Duty during evenings weekends and General Manager absences overseeing operations and responding to emergencies as needed.Third-Party VendorsManage and monitor service contracts for valet housekeeping pool and beach and other vendors to ensure compliance with service expectations.Oversee subcontractors and third-party service providers ensuring work is performed at the highest standard and with minimal disruption to residents.Evaluate maintenance and service issues to determine whether to escalate to professional vendors.Collaborate with contractors to resolve issues efficiently and within budget.Talent & CultureFoster a positive professional and motivating work environment that emphasizes service excellence and teamwork.Develop implement and oversee training programs for front desk lifestyle housekeeping valet and pool & beach teams.Hold employees accountable to Standard Operating Procedures (SOPs) and service standards while coaching and mentoring for growth.Conduct regular departmental meetings to review performance share updates and address operational challenges.Ensure team members are informed and aligned with all property offerings resident events and services.Finance & AdministrationPartner with the General Manager to support budget preparation forecasting and expense management.Monitor labor and scheduling to ensure adequate coverage while controlling costs.Track departmental expenses and identify opportunities for operational efficiency.Maintain accurate records incident reports and administrative files as required.Qualifications : 35 years of leadership experience in luxury hospitality residential or club operations (hotel/condo/hospitality background preferred).Strong knowledge of front-of-house housekeeping valet and lifestyle operations.Proven experience managing third-party vendors and service contracts.Demonstrated ability to lead train and inspire service teams.Strong interpersonal and problem-solving skills with a resident-first mindset.Familiarity with state and federal health and safety regulations.Flexible schedule including weekends evenings and holidays as required.NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise other than an at will relationship.Additional Information : Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.Remote Work : NoEmployment Type : Full-time Key Skills Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning Department / Functional Area: Operations Experience: years Vacancy: 1