Associate Director of Housing Operations at InsideHigherEd

Job Title: Associate Director of Housing Operations Location: CCGA- Main Campus (Brunswick) Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 292598 About Us Join our Team at the College of Coastal Georgia!Located on the southeast Atlantic coast in Brunswick, midway between Savannah, Georgia and Jacksonville, Florida, the College of Coastal Georgia is an undergraduate college in the University System of Georgia with an additional outreach through the Camden Center in Kingsland, Georgia. The College provides an affordable and interactive education in the natural beauty and abundant sunshine of Georgia's Golden Isles, an area noted for world-class golf courses and resorts as well as amazing diversity of maritime habitats, wildlife and sea creatures. To learn more about the College of Coastal Georgia's Vision, Mission and Values please click here: https://www.ccga.edu/about/visionmission/Location Our campus is located at One College Drive Brunswick, GA 31520.Job Summary The Associate Director of Housing Operations provides strategic leadership and oversight of housing facilities operations, assignments and billing, and technology systems to ensure efficient, data-driven processes that enhance student satisfaction, retention, and operational effectiveness. This role serves as the senior operations lead for assignments, billing, and maintenance partnerships. Some weekend and evening commitments are required.Responsibilities 1 - Serve as the primary liaison between Residence Life and Housing and Facilities and Plant Operations to ensure timely, high-quality maintenance, preventive care, and housekeeping across all residential facilities.2 - Oversee all housing assignments, room inventory capacity, contracts, and billing cycles within the StarRez system, ensuring accuracy and alignment with Business Office procedures.3 - Provide leadership for housing technology systems, including StarRez, Maxient, and access control, in collaboration with Technology Services to ensure system integrity and data integration.4 - Train staff responsible for housing operations, customer service, and system administration.5 - Lead the assessment and reporting of occupancy, demand trends, and service performance metrics to guide data-informed decision-making.6 - Develop and implement operational policies and procedures that improve efficiency, reduce errors, and enhance resident satisfaction.7 - Assist in developing long-term housing strategies that support enrollment goals, retention, and student engagement initiatives.8 - Ensure compliance with USG and institutional policies, safety standards, and occupancy regulations across all residential facilities.9 - Performs related duties as assigned.Required Qualifications Educational Requirements-Bachelor's degree in higher education administration, business administration, or a related field.Other Required Qualifications-Experience in Microsoft Office required.-Background Check/Position of Trust.Required Experience-At least 3 years of higher education experience or closely related field.-Supervisory experience required.Preferred Qualifications Preferred Educational Qualifications-Master's degree in higher education administration, business administration, or related field.Preferred Experience-Experience with StarRez preferred. -Experience with Maxient preferred.Knowledge, Skills, & Abilities ABILITIES-Ability to lead and motivate teams effectively.-Ability to make data-driven decisions to improve housing operations.-Ability to build positive relationships with students, faculty, and staff.KNOWLEDGE-Knowledge of housing operations, occupancy management, and student-housing systems.-Understanding of higher education and student development principles.-Knowledge of state, system, and institutional policies related to student housing.SKILLS-Excellent interpersonal and written communication skills.-Skill in project management, organization, and customer service.-Skill in data analysis and reporting.Contact Information For more information or questions about a job posting, please contact the Department of Human Resources at (912) 279.5740, or by email at [email protected]. For technical support, please call the USG Service Desk at (877) 251.2644, or email [email protected] Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Conditions of Employment * Successful completion of background investigation and legal authorization to work in the US prior to employmentOffers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with the College of Coastal Georgia, as determined by the College of Coastal Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable a satisfactory credit check, Applicants may be subject to a pre-employment drug test.Offers are made expressly subject to the applicable federal and state laws, to the statues, rules and regulations of this college and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.* College of Coastal Georgia is a Tobacco and Smoke-Free CommunityEqual Employment Opportunity The College of Coastal Georgia provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the American with Disabilities Act to participate in the search process should notify Human Resources at 912-279-5740.Other Information MORE ABOUT USThe vision of the College is to be a college of choice for students within Georgia and beyond, providing an outstanding education for tomorrow's leaders and citizens through service-learning, global awareness and engaged entrepreneurship. With a strong emphasis on student retention, progression and timely graduation, the College offers over 20 baccalaureate degrees, as well as a few career associate degrees. Approximately 3,400 students are served by more than 200 employees. CCGA is an active participant in the Complete College Georgia initiative designed to support community partnerships and develop the critical thinking, problem-solving and communication skills necessary to address the challenges of 21st century economic development and community wellbeing. For more information, visit the College website: http://www.ccga.edu