Director of Hospitality Operations at Journeyman Distillery

Job DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insuranceWellness resources Do you thrive in the controlled chaos of full-service restaurants? Do you know how to keep standards tight, teams motivated, and guests happyeven across multiple locations? Are you the kind of operator who isnt afraid to roll up your sleeves and get down and dirty when the moment calls for it?At Journeyman Distillery, were looking for a Director of Hospitality Operations who can bring steady hands and sharp instincts to a growing, multi-venue operation. From bustling dining rooms to high-volume bars to large-scale event spaces, youll be the person who makes sure everything runs the way it shouldsmooth, consistent, and always with quality and authenticity.This role isnt about sitting in an office and sending emails. Its about walking the floor, developing teams, shaping systems, and elevating the experience at every touchpoint. If youre ready to lead with grit, coach with purpose, and help steer the guest experience across several restaurant concepts and locations, this might be your next adventure.YOUR PURPOSE: Lead and manage all hospitality related departments to achieve set metrics and service standards.At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.Heres a peek at what you will receive as a Journeyman employee:Outstanding Growth Opportunity!Paid Time Off401(k) with Employer Match availableMedical, Dental, Vision, Life, Supplemental Insurance optionsFree Quarterly Bottle of Spirit (21+)Loyalty Incentives (ask about our 5-Year Bottle Reward!)Employee DiscountsMonthly Founders' Day event with Bill WelterAnnual Employee Putting CompetitionAnnual Employee PartyAll team members must uphold and embody Journeymans Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.YOUR CORE VALUES:GRIT MAKES GREATHaving a positive attitude that no challenge is too greatUnderstanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to successThere is no substitute for grit and putting in the time and effort. Good things will come from those efforts10,000-hour rule. Malcolm Gladwell: it takes 10,000 hours of intensive practice to be greatALWAYS A JOURNEYMAN, NEVER A MASTERExcellence is a lifelong pursuit and mastery is an illusionThe joy is in the daily work and pursuit of excellence, not in the final destinationA focus on continual improvement and doing our best1st CUSTOMERTreating every customer with the mindset that they are the businesss 1st ever customerTreating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experienceClean facilitiesBeing available to the customer and timely responses in any capacityThis mindset extends to our vendors, suppliers, partners, and especially our fellow employeesNever take the customer or employee for granted 362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed. AMBASSADORTaking pride and ownership in your work Engagement and active participation in your work and company activitiesBeing a positive force in the workplace;creating a culture of positivity Extending common courtesy to self, employees, vendors, and guestsBeing an evangelist and promoter of the company and brand YOUR TRAITS:Excellent leadership & management skillsHighly detail orientated and organizedExecutor and excellent operatorProblem solverDisciplined, results driven & outcome focusedStrong organization of time & resourcesSystems orientatedCommercial thinkerYOUR RESPONSIBILITIES:LEADERSHIPDirect and manage the team to follow processes and achieve outcomes.Conduct the Journeyman Distillery employee experience as per the process with every direct report.Manage the resourcing of roles within the department, with a focus on cultural fit.Coach team members to effectively complete tasks, communicate effectively with other stakeholders and grow their skills.Oversee performance management of direct reports including terminations ensuring positive and respectful relationships are maintained.Undertake effective delegation and conduct informal on-the-job training for members to increase skills.CURRENT OPERATIONSManage all hospitality operations.Understand and implement systems.Implement, manage, and oversee all processes to meet company standards,Provide accurate reporting on all operations monthly.Collaborate with Sales & Marketing to produce launch communication and new operations branding.NEW OPERATIONSCollaborate with the CEO/Founder and key leadership to plan the layout of all new operations.Collaborate with the CEO/Founder and Finance Department to create the operations budgets.Project manage all the new operations.Work with Department heads to manage the resourcing of equipment and hiring and training of all staff.Collaborate with Sales & Marketing to produce launch communication and new operations branding.YOUR EDUCATION AND EXPERIENCE:Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.Equivalent experience in high-volume hospitality operations can be considered in place of formal education710+ years of progressive leadership experience in hospitality operations, with at least 35 years at a senior or multi-unit leadership levelProven background overseeing full-service restaurants, bars, and/or multi-concept hospitality venuesExperience leading operations across multiple locations or managing large-scale, distributed teamsStrong track record of building systems, implementing SOPs, and improving operational performance in fast-paced environmentsDemonstrated success in developing and mentoring high-performing management teamsHands-on experience with guest experience standards, food & beverage operations, labor management, ordering/inventory systems, safety/sanitation compliance, and financial performanceExperience collaborating with culinary, events, facilities, and marketing teams to keep operations aligned and movingComfort working in a growth environmentopening new concepts, scaling systems, or expanding footprint is a plusDistillery, brewery, or craft beverage experience is a bonus but not requiredFamiliarity with EOS (Entrepreneurial Operating System) is a plus