Director of Operations | Award Winning Brand | NYC at One Haus

Job DescriptionJob DescriptionPosition: Director of OperationsDepartment: OperationsReports to: Chief Operating OfficerDirect Reports: Director of Hospitality, Sales & Events Manager, General ManagersType: Full-Time, ExemptPosition SummaryThe Director of Operations (DO) is responsible for overseeing multiple high-performing hospitality venues to ensure operational excellence, consistent quality control, and profitability across the portfolio. This senior leadership position partners closely with executive leadership to implement strategic goals, optimize systems, uphold brand standards, and deliver exceptional guest experiences.The DO is instrumental in developing management teams, enhancing service standards, maintaining compliance, overseeing new openings, and ensuring each location reflects the highest level of hospitality and care. This role requires hands-on leadership, financial acumen, and a deep commitment to mentoring and elevating staff performance at all levels.Key ResponsibilitiesOperational OversightServe as the strategic liaison to executive leadership, reporting on performance and aligning with company goalsStandardize and monitor day-to-day operations across all properties to maintain consistent service excellenceImplement systems for communication, training, and operational consistencyEnsure staff adhere to all brand standards, product protocols, and guest service expectationsLead POS training and oversight (e.g., setup, admin, comps/voids, menu management)Enforce safety standards and investigate workplace incidents to maintain a secure work environmentEnsure compliance with Department of Health regulations and licensing across all locationsAssist with the planning and operational rollout of new venue openingsFinancial ManagementOversee profitability across all venues and develop financial strategies aligned with business goalsCreate and manage operational budgets (daily, weekly, quarterly, annual)Train management teams to use financial tools and dashboards to improve performanceIdentify and reduce excess costs through collaborative planning with property leadersEnsure accurate payroll, cash handling, loss prevention, and labor controlsApprove payroll registers and manage hourly pay scale structuresTeam Leadership & DevelopmentServe as a role model for service excellence and hospitalityBuild morale and foster a collaborative, performance-driven team cultureSupport and mentor General Managers, Chefs de Cuisine, and Directors across all propertiesLead performance reviews, training initiatives, and developmental plans for all management-level staffApprove hiring decisions, oversee staffing levels, and schedule senior leaders to ensure full coverageAct as final escalation point for employee relations and guest service resolution before HR interventionPartner with HR and People Ops to support compliant, healthy, and growth-focused workplace practicesEvent Participation & Brand RepresentationRepresent the organization in approved speaking engagements and community eventsMaintain brand voice and uphold organizational values during public appearancesCollaborate with Communications & Brand Partnerships to approve and align external engagementsStandards & Professional ExpectationsUphold brand values including hospitality, culture, learning, sustainability, and serviceMaintain professional presentation and groomed appearance per employee handbookAttend and contribute to all required training, meetings, and team development initiativesDemonstrate knowledge of the organization’s mission, offerings, and guest expectationsMaintain and protect company assets, safety, and compliance standardsPhysical & Scheduling RequirementsAbility to work extended hours (including nights, weekends, holidays) and maintain a presence across all venuesAble to stand and move for up to 12 hours per day, lifting up to 50 lbs and navigating multi-floor propertiesMust be able to work in varying temperature environments and travel between venues as neededEssential Skills & CompetenciesProven track record of multi-unit or senior-level hospitality operations leadershipStrong understanding of restaurant software including POS, inventory, reservations, and Microsoft Office SuiteExcellent communicator with the ability to coach, train, and inspire diverse teamsExpertise in safety compliance, food & beverage service protocols, and hospitality systemsCommitted to financial responsibility, guest satisfaction, and long-term organizational successCertifications & EducationNew York City Food Handlers CertificateTIPS CertificationBachelor’s degree in Hospitality or relevant field preferred