Director of Operations | Trendy and Elevated Group| NYC/Seasonal Hamptons at One Haus

Job DescriptionJob DescriptionDirector of OperationsA rapidly growing, design-forward hospitality group with four unique concepts across New York City and the East End is seeking a Director of Operations to lead daily operations, team performance, and financial accountability across its portfolio. The group’s venues range from a brasserie and cocktail bar to a quick-service café and seasonal coastal-inspired flagship. All concepts share a commitment to thoughtful food and beverage programming, brand cohesion, and elevated guest experiences.This high-impact leadership role requires an individual who leads both from the floor and from the numbers. The ideal candidate will be a hands-on operator who excels at aligning multi-unit teams, implementing systems, and optimizing performance—while maintaining a consistent and memorable guest experience.Key ResponsibilitiesOversee and support General Managers and department heads across FOH, BOH, bar, and administrative functionsEnsure daily operations uphold service benchmarks and brand standardsMaintain and enforce financial targets for labor and COGS, ensuring accountability through weekly reviewsImplement and manage tools for inventory, scheduling, tip tracking, and reporting (e.g., Toast, 7Shifts, MarginEdge, OpenTable, Resy)Monitor training, pre-shift execution, guest recovery, and reservation managementLead cross-property initiatives, promotions, and seasonal programmingCoordinate with revenue leadership on pacing, large-party flow, and event strategyCollaborate with the finance team on reporting, payroll audits, and cost controlSupport hiring, onboarding, and development for salaried and hourly staffSuccess in This Role Looks Like:Consistent tracking and actioning of weekly sales and labor performanceStrong development of GMs into high-performing, accountable leadersSeamless implementation of systems across propertiesBrand-aligned and consistent execution on the floorProactive problem-solving, with minimal oversight required by ownershipQualificationsMinimum of 5 years in multi-unit senior operations leadership, preferably in NYC or a similar urban marketDeep financial acumen with a strong command of labor management, cost controls, and profit margin oversightProficiency with hospitality tools and systems: Toast, MarginEdge, 7Shifts, OpenTable, TipHaus, and othersBackground in both fine casual and high-touch service environmentsClear, confident communication style and strong decision-making skillsCalm and proactive under pressure, with an eye for detail and process improvementA “guest-first” mindset balanced with strong business discipline