Director of Rooms & Guest Services DoubleTree by Hilton Philadelphia Center City at Hilton

EOE/AA/Disabled/VeteransWhat are we looking forThe individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.Thorough knowledge of all guest services and housekeeping department operations and individual job requirementsExcellent written verbal and organizational skills requiredComputer literacy and financial management a mustAbility to resolve guest supervisor and employee conflictsAble to manage effectively multiple tasks at all timesAbility to listen effectively and communicate clearly with guests and coworkersSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!Responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance leadership and instruction to department heads. Overall budget approval authority for rooms division departmentsWhat will I be doingThe Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services bell/door services and housekeeping functions in order to maintain the highest level of courteous professional and efficient service to all guests. Specifically you would be responsible for performing the following tasks to the highest standards:Direct the activities of key guest contact departments by giving guidance leadership and instruction to department heads and managers. Hires supervises counsels disciplines and evaluates all guest servicesMonitors all rooms related systems that directly impact the guest to ensure proper procedures are in place and followed which allows for an outstanding guest experience.Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.Manages executive office projects by directing staff and monitoring progress as required.Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.Ensure guest reservation policies standards and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.Required Experience:Director Key Skills English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE Employment Type : Full-Time Experience: years Vacancy: 1