Director of Rooms at StepStone Hospitality

The Director of Rooms is responsible for overseeing and leading all operations within the Rooms Division including Front Office Housekeeping Guest Services Reservations and Recreation. This role ensures the highest level of guest satisfaction operational efficiency financial performance and team development while upholding the hotels brand standards.Key ResponsibilitiesOperational LeadershipOversee daily operations of the Rooms Division to ensure seamless efficient and guest-focused service. Develop implement and enforce SOPs for all Rooms Division departments. Maintain high-quality standards across cleanliness service and guest experience. Monitor room inventory rates and occupancy in collaboration with Revenue Management. Guest ExperienceChampion guest satisfaction and manage guest feedback complaints and special requests. Ensure consistent delivery of luxury service standards (if applicable) across all departments. Analyze guest service metrics (e.g. guest reviews scores) and implement improvement strategies. Financial ManagementDevelop and manage departmental budgets forecasts and labor plans. Control operating costs while maintaining quality standards. Review financial reports and implement cost-saving initiatives without compromising service. Team Management & DevelopmentLead mentor and train management and frontline staff within the Rooms Division. Conduct performance evaluations and create development plans. Foster a positive collaborative and results-driven work environment. Compliance & SafetyEnsure compliance with hotel policies brand standards and local regulations. Oversee safety protocols and emergency procedures for Rooms Division teams. Conduct regular inspections of guestrooms public areas and employee workspaces. Job RequirementsRequirementsQualificationsBachelors degree in hospitality management or related field preferred. 5 years of Rooms Division leadership experience in a full-service or luxury hotel. Strong leadership communication and organizational skills. Proven ability to manage budgets improve guest satisfaction and lead large teams. Proficiency in PMS systems (e.g. Opera Maestro OnQ) and other hotel operations software. Ability to work flexible hours including weekends and holidays. Required Experience:Director Key Skills Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills Employment Type : Full Time Experience: years Vacancy: 1