Director Premium Services at American Vision Partners

Company IntroAt American Vision Partners (AVP) we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems operational infrastructure and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center Southwestern Eye Center Retinal Consultants of Arizona M&M Eye Institute Abrams Eye Institute Southwest Eye Institute Aiello Eye Institute Moretsky Cassidy Vision Correction Wellish Vision Institute West Texas Eye Associates and Vantage Eye Center. We are focused on building the nations largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona New Mexico Nevada California and Texas including 25 ambulatory surgical centers.At AVP we value teamwork providing exceptional experiences continuous improvement financial strength and hard work. We are committed to providing best-in-class patient care pioneering research and technology and most importantly rewarding and recognizing our employees!OverviewThe Premium Services Director will manage and drive department growth and P&L optimization for AVPs Premium Service lines including Premium Cataract Refractive and additional services. The position oversees the departments management teams Surgery Counselors and Premium Service Team Leads. Responsible for directing and growing the departments by deploying marketing patient education and workflow improvements to optimize patient capture and physician engagement.ResponsibilitiesDevelop manage and measure department budgets goals and metricsMaintaining open communication with direct team members and Managers. Assist in streamlining processes and training to improve patient education and satisfactionWork with Premium Services Training Managers (PSTM) to develop refine and properly deploy patient education contentAssist the training team with updates to the Surgery Counselor Training Manual with respect to processes workflows and policiesReview Advanced Technology KPIs and metric trends with Managers and Executive leadershipWork with Managers to assist those employees or locations falling below assigned targets while developing specific improvement plans as necessaryOptimize surgical workflows to reduce redundancies and streamline clinic to ASC handoffIdentify and leverage technology platforms to improve patient engagement and education to improve in-lane efficiencies and maximize provider timeDevelop and deploy best-in-class counselor to patient engagement techniques to maximize patient understanding to optimize capture rateMaximize vendor resources and relationships to improve technology offerings and internal education materialsDevelop lead management protocols and process to maximize marketing and outreach investmentsWork directly with internal provider base to further expand Premium Services knowledge and alignment Develop and enhance consistent counselor training process and protocolsMaximize patient estimation collections while improving current transaction workflows via technologyWork closely with FP&A team on reports and metrics trackingEncourage a team-oriented environment supporting the AVP Mission Vision and Core ValuesUnderstand macro and micro economic trends to effectively price and expand service linesPerform any and all duties assignedQualificationsOphthalmology management experience desiredKnowledge and experience with Nextgen EHR/EPM systems a plusPrevious supervisory and/or leadership experience preferredAdhere to Good Clinical Practices with an understanding of healthcare complianceAbilitytomakedecisionswithinestablishedprotocolsandwithminimalsupervisionStrong written and verbal communication skillsAbility to problem solve and make decisionsOrganizational and analytical skills with attention-to-detailExcellent customer service attitude/behaviorExcellent communication skillsAbletoworkinafast-pacedenvironmentMust be willing to travel to all locationsDetail oriented reliable and able to multi-task in a fast-paced high-volume work environmentAbility to maintain confidentialityStrong self-motivation skills and ability to be a self-starter coupled with the capability to work as a team player as well as independently while simultaneously managing a variety of clinical teamsAbility to meet and satisfy flexible dynamic work schedulesBenefits & PerksYour health happiness and your future matters! At AVP we offer everything from medical and dental insurance significant eye care discounts child care assistance pet insurance continuing education funds 401(k) paid holidays PTO Sick Time opportunity for growth and much more!Required Experience:Director Key Skills CCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & Export Employment Type : Full-Time Experience: years Vacancy: 1