Director, Product Engagement at Visa

The Director Visa Spend Clarity Enterprise (VSCE) will partner with Visa stakeholders to provide product expertise to our white label banks in North America.   The position is responsible participating in cohesive cross functional Visa teams to foster and maintain strategic relationships with VSCE white label clients to deliver solutions that drive commercial card growth. The Director is responsible for client engagement and voice of the customer and is accountable for assisting the regions and sales teams with detailed discussions about VSCE.  The candidate must understand the clients broader Visa relationship including the use of other Visa products the overall service experience and can effectively manage issues/escalations.The ideal candidate has a strong account manager management background that has worked closely with Product teams can manage short term projects and lead or participate in testing and deployment of new product features.Essential Functions:Partner with the key Visa internal teams such as Account Management Specialist Sales and Regional Product to provide strategic VSCE Product support in North AmericaFoster and maintain strong trusting relationships with VSCE white label partner banks focused on:gaining a deep understanding of their Commercial Card strategy  influence their vision for card technology solutions consistent with VSCE and other Visa product strategy focus areasMaintain a deep understanding of the VSCE product strategy and roadmap to successfully position Visa Spend Clarity Enterprise in response to customer requirements Participate in regular joint executive meetings to review strategic partnership opportunities and communicate the VSCE community roadmapWork closely with the Spend Clarity Enterprise Product Leadership team to provide:market feedback (in consideration of benefit to the overall community) to assist with prioritization                                                                                input to solutions designs with a regional lens to ensure they are fit for purposeinsight to internal and external factors that impact overall client sentimentinputs to commercialization decisionsLead the VSCE Product Consultants in North America responsible for managing tactical outcomes like managing enhancement requests testing and deployment of new features  When required provide testing and deployment support for new features and assist in coordinating activities between the Product and Service Delivery teamsThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications : Basic Qualifications:10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhDPreferred Qualifications12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhDUniversity qualification preferred or in a technical field with 10 to 12 years of experience with progressively increasing responsibilityThis position requires a minimum of 5 years of experience in a corporate business and/or SaaS environment. Prior product management experience is a plusThe role requires strong interpersonal and communication skills and the ability to work collaboratively with others in cross-functional teams to implement and assess the operational impact of changes to processes/proceduresBase-level understanding of common SaaS technical concepts (e.g. web-services APIs Apps federated access etc.)Experience with the Spend Clarity or white label Platform is beneficialFamiliarity with Agile development methodologyStrong analytical/analysis and project management/planning skillsFunctional domain experience in processes and systems for corporate spend managementAbility to work in a fast-paced and dynamic environment to lead influence others and set directionAbility to contribute new ideas and find solutions to business challenges while delivering top-quality customer serviceDemonstrated expertise in MS Office (i.e. Excel PowerPoint Access Oracle and Word)Demonstrated expertise in preparing collateral and presenting both internally and to external audiencesAdditional experience with a complex financial system (e.g. Cognos Oracle) is beneficial but not requiredStrong business ethics and demonstrable success in the above listed core competenciesAdditional Information : Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this positionRelocation: This role does not provide relocation assistance.Work Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 173100.00 to 250900.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.Remote Work : NoEmployment Type : Full-time Key Skills Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking Experience: years Vacancy: 1